Unable to update of backend 'generic keywords' and 'product description'
Any guidelines on how to update ASIN data which is stuck with OLD Amazon Retail contributions? We have tried bulk/flat file and online interface and a dozen or more cases with seller central. What next?
Product Description - we have A+ content which overwrites front facing product description, but on the backend the system is showing a WRONG 24 year old Amazon retail entry which is negatively impacting product search (or seller central says there is no entry which also negatively impacts search). Any advice on how to resolve this. In last two weeks reopend case about a dozen times. Here are the two recent.
16361593391
16557937461
Same issue with 'GENERIC KEYWORD' entry. We need to update the field. Have tried about a dozen times with seller central. Always say it is done, but it is not. The latest case told use to wait 5 days - just enough so we could not re-open the case. Had to open a new one and expect the same cycle to continue with no success. Any advice on how to get that updated.
ID 16557866351
ID 16446935991
Thanks for advising.
Unable to update of backend 'generic keywords' and 'product description'
Any guidelines on how to update ASIN data which is stuck with OLD Amazon Retail contributions? We have tried bulk/flat file and online interface and a dozen or more cases with seller central. What next?
Product Description - we have A+ content which overwrites front facing product description, but on the backend the system is showing a WRONG 24 year old Amazon retail entry which is negatively impacting product search (or seller central says there is no entry which also negatively impacts search). Any advice on how to resolve this. In last two weeks reopend case about a dozen times. Here are the two recent.
16361593391
16557937461
Same issue with 'GENERIC KEYWORD' entry. We need to update the field. Have tried about a dozen times with seller central. Always say it is done, but it is not. The latest case told use to wait 5 days - just enough so we could not re-open the case. Had to open a new one and expect the same cycle to continue with no success. Any advice on how to get that updated.
ID 16557866351
ID 16446935991
Thanks for advising.
3 replies
Seller_QwKkFcwd4hb61
These case issues have been raised about a dozen times without success. Now the standard response is to wait 5 days so that we are unable to reopen the case.
Can a Moderator please advise how we can escalate the issues. We need our generic keywords and descriptions updated.
Thank you for advising
Manny_Amazon
Hello @Seller_QwKkFcwd4hb61,
Thanks for posting to the Forums. I've reviewed the details of this issue. I see that case 16557937461 was updated an hour ago and Support had advised you to please wait 24 to 48 hours for the updates to occur. I would recommend allowing this time for the update to go through.
Regarding case 16557866351, it is currently open and awaiting for an update from the internal team. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
