account verification problem cause of seller performance team
In the past months, we wanted to activate the UK marketplace through our Amazon USA account, and as a result of an inadvertent mistake made during the account opening, we entered our login address the same as our company address. The account was suspended upon opening, and then Amazon asked us for a utility bill and business license. Since we could not fully understand the problem, we sent invoices to our residence address in Turkey many times and they were rejected. Then I made a phone call to Amazon officials; Since my residence address appears to be my address in the UK, they said that they were asking for natural gas or electricity bills etc. for this address. I stated that this address is a virtual address and that, like all other UK sellers, I cannot provide invoices such as natural gas bills because I use a virtual address. Afterwards, they said that the phone invoice for my UK number registered in my Amazon account would be sufficient to open the account, and if I provided an invoice for my phone number (a number obtained from 3 companies), they said that the account would be opened. After speaking with Amazon officials, I contacted Three and requested an invoice for my number. A week later, they sent me an invoice that completely matched my address and name on my seller panel. I added my business license and sent it, confident that my Amazon account would be opened with this invoice, but within 5 minutes, Amazon rejected these invoices. I think my account has fallen into spam or has been reviewed by a robot. All invoices and statements I have sent for the last few times have been rejected immediately within 30 minutes. I contacted Amazon officials again to discuss this situation. The officials on the phone said that they reviewed my invoice and that it was completely appropriate and that they did not know why my account was not opened. I'm still waiting. I am writing here hoping that this situation will be resolved. Please help.
account verification problem cause of seller performance team
In the past months, we wanted to activate the UK marketplace through our Amazon USA account, and as a result of an inadvertent mistake made during the account opening, we entered our login address the same as our company address. The account was suspended upon opening, and then Amazon asked us for a utility bill and business license. Since we could not fully understand the problem, we sent invoices to our residence address in Turkey many times and they were rejected. Then I made a phone call to Amazon officials; Since my residence address appears to be my address in the UK, they said that they were asking for natural gas or electricity bills etc. for this address. I stated that this address is a virtual address and that, like all other UK sellers, I cannot provide invoices such as natural gas bills because I use a virtual address. Afterwards, they said that the phone invoice for my UK number registered in my Amazon account would be sufficient to open the account, and if I provided an invoice for my phone number (a number obtained from 3 companies), they said that the account would be opened. After speaking with Amazon officials, I contacted Three and requested an invoice for my number. A week later, they sent me an invoice that completely matched my address and name on my seller panel. I added my business license and sent it, confident that my Amazon account would be opened with this invoice, but within 5 minutes, Amazon rejected these invoices. I think my account has fallen into spam or has been reviewed by a robot. All invoices and statements I have sent for the last few times have been rejected immediately within 30 minutes. I contacted Amazon officials again to discuss this situation. The officials on the phone said that they reviewed my invoice and that it was completely appropriate and that they did not know why my account was not opened. I'm still waiting. I am writing here hoping that this situation will be resolved. Please help.
1 reply
Abella_AMZ
Hello @Seller_l3xmRoqzqOdlu,
This is Abella from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
I comprehend the challenges you are facing regarding the verification process.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
It does appear the current situation exceeds our ability to assist in this space, we have forwarded your information to the concerned team to continue researching this matter further.
Would request you to wait for further communication, you can expect assistance at the earliest as we cannot promise a specified time, appreciate your patience.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
