Account de-activated - before i could even upload my first product.
I have been going back and forth with Account Health who have deactivated my account - along the lines of multiple account policy. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. My account is showing as it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere. The email I received talks about the same account name twice - the one I am trying to re-activate. Its very confusing. Whenever I submit to be re-activated, I get the same standard response 'we don't have enough information to reactivate your account'.
I raised a support case with Amazon Account Health team to help with the error, but I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.
Please please help. I really want to get my account reactivated so I can start selling.
Account de-activated - before i could even upload my first product.
I have been going back and forth with Account Health who have deactivated my account - along the lines of multiple account policy. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. My account is showing as it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere. The email I received talks about the same account name twice - the one I am trying to re-activate. Its very confusing. Whenever I submit to be re-activated, I get the same standard response 'we don't have enough information to reactivate your account'.
I raised a support case with Amazon Account Health team to help with the error, but I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.
Please please help. I really want to get my account reactivated so I can start selling.
5 replies
Seller_ZVAz3d5lZuGid
There is absolutely nothing any of us can do to help. Did you EVER start registering an account and not complete, and then start over again, with the same details. If so that may the reason as they will see the two attempts, and link the accounts. If that is the case, then you need to activate the first account and then ask them to close the second.
Seller_RlZVPg3d6ZUGP
or have you checked all your European / global accounts to make sure none of them are deaactivated?
Angie_Amazon
Hello @Seller_DftB6UkPznkwX,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I understand you had issues to reactivate your account.
I reviewed your account and can confirm everything is normal and working fine. If you require further assistance, let me know.
Thank you to the colleagues that tried to help in this case. 🤝
Regards,
Angie 🌻
