Hi everyone,

I’m hoping someone from the community — or ideally an Amazon representative — can help shed light on this situation or suggest an effective escalation path.

We’ve been stuck in a frustrating cycle with the Seller Performance Team regarding DE, FR and ES account deactivation due to a linked account issue. Here’s what keeps happening:

1. We receive a standard response saying:

> “To reactivate your account, you must provide evidence that you were previously the account holder or had account rights, but are no longer the account holder or account rights…”

2. After submitting Amazon’s own confirmation that the related account was officially closed years ago, we then receive another templated message saying:

> “To reactivate your account, you must first successfully appeal all policy violations in all other seller accounts…”

And then the cycle just repeats — back and forth with no human acknowledgement of the documentation we’ve submitted. It seems our case isn’t being reviewed at all.

We’ve been cooperating fully and supplying everything within our means, but without any case-specific reply or path forward, we’re now at a standstill.

Has anyone successfully escalated a similar situation? Is there a reliable way to get a real human review or involve a senior Amazon team member?

Tagging a few experienced folks here who might be able to help or share advice:

@Julia_Amzn, @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon, @Nikolaus_Amazon please help us.

Any guidance is appreciated — thank you in advance!