Stuck in a Repetitive Appeal Loop – Need Help Escalating to a Real Review
Hi everyone,
I’m hoping someone from the community — or ideally an Amazon representative — can help shed light on this situation or suggest an effective escalation path.
We’ve been stuck in a frustrating cycle with the Seller Performance Team regarding DE, FR and ES account deactivation due to a linked account issue. Here’s what keeps happening:
1. We receive a standard response saying:
> “To reactivate your account, you must provide evidence that you were previously the account holder or had account rights, but are no longer the account holder or account rights…”
2. After submitting Amazon’s own confirmation that the related account was officially closed years ago, we then receive another templated message saying:
> “To reactivate your account, you must first successfully appeal all policy violations in all other seller accounts…”
And then the cycle just repeats — back and forth with no human acknowledgement of the documentation we’ve submitted. It seems our case isn’t being reviewed at all.
We’ve been cooperating fully and supplying everything within our means, but without any case-specific reply or path forward, we’re now at a standstill.
Has anyone successfully escalated a similar situation? Is there a reliable way to get a real human review or involve a senior Amazon team member?
Tagging a few experienced folks here who might be able to help or share advice:
@Julia_Amzn, @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon, @Nikolaus_Amazon please help us.
Any guidance is appreciated — thank you in advance!
Stuck in a Repetitive Appeal Loop – Need Help Escalating to a Real Review
Hi everyone,
I’m hoping someone from the community — or ideally an Amazon representative — can help shed light on this situation or suggest an effective escalation path.
We’ve been stuck in a frustrating cycle with the Seller Performance Team regarding DE, FR and ES account deactivation due to a linked account issue. Here’s what keeps happening:
1. We receive a standard response saying:
> “To reactivate your account, you must provide evidence that you were previously the account holder or had account rights, but are no longer the account holder or account rights…”
2. After submitting Amazon’s own confirmation that the related account was officially closed years ago, we then receive another templated message saying:
> “To reactivate your account, you must first successfully appeal all policy violations in all other seller accounts…”
And then the cycle just repeats — back and forth with no human acknowledgement of the documentation we’ve submitted. It seems our case isn’t being reviewed at all.
We’ve been cooperating fully and supplying everything within our means, but without any case-specific reply or path forward, we’re now at a standstill.
Has anyone successfully escalated a similar situation? Is there a reliable way to get a real human review or involve a senior Amazon team member?
Tagging a few experienced folks here who might be able to help or share advice:
@Julia_Amzn, @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon, @Nikolaus_Amazon please help us.
Any guidance is appreciated — thank you in advance!
3 replies
Ash_AMZ
Hello @Seller_p940Jehgj1NWn,
This is Ash from amazon and will help you with your questions.
It has been understood that you need help with your DE, FR, and ES accounts reactivations.
Amazon’s “Related Accounts” policy states that if one account is deactivated due to policy violations or other issues, any related or associated accounts may also be deactivated.
This is done to maintain the integrity of the marketplace and prevent policy abuse.
2. After submitting Amazon’s own confirmation that the related account was officially closed years ago, we then receive another templated message saying:
If an account gets deactivated, you wouldn't be able to close that account.
Before closing an account, it must be in good standing and reasons for account enforcement must be resolved.
If you take no further action on the deactivated account, it will remain inactive and also no further subscription fees will be charged to your account.
Hence, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
