Good evening,

we have a very “interesting” issue here.

3-4 weeks ago our bank asked us to update our bank data as they get a new IBAN.
So we did…but the system didnt accept it. So we had to tried it 2-3 more times. 1-2h our account has been BLOCKED and we did get an email telling us that amazon believes we are hacked:

"We believe that an unauthorized party may have accessed your Amazon.co.uk seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website. "

We tried to reset the password 10-15 times. No login possible as the system didnt accept the new password. (even if we did get the confirmation from the webform and by email that it has been changed…)

Only after eight calls and around 10 emails with the support we contacted our sales manager at amazon who resolved this issue. Our account has been unblocked. But all bank data has been erased. So we had to start all over.

Since 3 weeks (!) we try to to add a new deposit method now. Every time we add it for one country (we sell on Amazon UK and Amazon FR) it works fine. As soon as we assign the deposit bank data for the second country…our account is gettling blocked again!

Right now more than 100.000GBP stuck on Amazon.co.uk and everytime i try to add the “new deposit data” as requested from the system im getting kicked out just some minutes later.

We use the SAME bank data as before.
We use the SAME IP / PC all day long.

Is anybody out there with the same problem or someone who can support?
Our sales manage at amazon cant and the standard support dont understand anything…

Thanks
Heiko