Customer was refunded even though item not returned
I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.
Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.
Any advice much appreciated.
Customer was refunded even though item not returned
I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.
Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.
Any advice much appreciated.
Seller_AC6R8q0fSB4tN
I will see if I can find out who the courier is just in case. Thanks again for the advice.
51 replies
Seller_7VbclcPFFRTnc
Looks possibly like a refund on first scan
Have you checked the tracking number on the courier website ?
Seller_LQdbIT3WV5PV5
I have had this too. Customer returned it via Royal Mail and the item never arrived. Refund was processed to customer upon the 1st scan. I contacted Amazon and they advised that it was down to me to claim for it via Royal Mail. It is basically a no win situation for the seller.
Seller_lnQKaZJGTX769
seems to happen more often now. Rememember the customer is king with amazon. you are a surf to them
Seller_1vyLJePYDN9hf
Where can I see the return tracking number / auto-generated label? I have had one of these last week, the buyer autmoatically being refunded £90 was the first I knew there was an issue. It has not come back to me and I don’t know how to check if the buyer has even returned it.
Seller_XLRct2fNrcwok
Amazon is a law unto its self , the day of reckoning will come !!
Seller_CszMeLyCnKpeE
Ive honestly never been left out of pocket by Amazon but i have had situation like this where the buyer has been refunded without me receiving the item back (That was before this refund on first scan came in also and i never did get it back)
Amazon covered the refund after about 2 weeks of stress for me in constant attempts to get some help & fairness but even in less stressful transactions, ive never been left out of pocket by them
