section 3 deactivation
Dear Seller Community and Moderators,
I’m reaching out for guidance and support after my Amazon account was deactivated due to a Section 3 violation — specifically for inauthentic item complaints across multiple ASINs.I fully acknowledge Amazon's policies and the importance of customer trust.
However, the complaints appear to have been triggered under suspicious circumstances, all within a short time frame, and on ASINs with strong customer service metrics. In some cases, complaints were based on minor packaging differences, despite the products being genuine and sourced from verified UK distributors.Initially, Amazon stated that my suppliers could not be verified. Later, the communication escalated, and I was told that my invoices appeared manipulated — which I strongly deny. All my documents are 100% genuine.
To address these concerns, I submitted the following evidence:
- Invoices from authorized UK suppliers
- Letters of Authorization (LOAs) from brands or their official distributors
- Email confirmations from brand representatives confirming my supplier relationships
- Screenshots from official government websites verifying business registration and legitimacy of each supplier
- A detailed appeal including corrective and preventive action plans
- VOC reports showing no ongoing customer issues
Despite these efforts, I keep receiving the same generic response from Amazon:
Hello
We received your submission but do not have enough information to reactivate your account.Why did this happen?You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
Review our past communications with you that specify the information required to appeal this decision.Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern
Has anyone here successfully appealed a Section 3 deactivation based on inauthentic complaints?
- Were you able to get human review?
- How did you verify suppliers to Amazon's standards?
- Would mediation through CEDR be appropriate in this situation as i already applied for Mediation?
Any advice or direction would be greatly appreciated.
Thank you,
section 3 deactivation
Dear Seller Community and Moderators,
I’m reaching out for guidance and support after my Amazon account was deactivated due to a Section 3 violation — specifically for inauthentic item complaints across multiple ASINs.I fully acknowledge Amazon's policies and the importance of customer trust.
However, the complaints appear to have been triggered under suspicious circumstances, all within a short time frame, and on ASINs with strong customer service metrics. In some cases, complaints were based on minor packaging differences, despite the products being genuine and sourced from verified UK distributors.Initially, Amazon stated that my suppliers could not be verified. Later, the communication escalated, and I was told that my invoices appeared manipulated — which I strongly deny. All my documents are 100% genuine.
To address these concerns, I submitted the following evidence:
- Invoices from authorized UK suppliers
- Letters of Authorization (LOAs) from brands or their official distributors
- Email confirmations from brand representatives confirming my supplier relationships
- Screenshots from official government websites verifying business registration and legitimacy of each supplier
- A detailed appeal including corrective and preventive action plans
- VOC reports showing no ongoing customer issues
Despite these efforts, I keep receiving the same generic response from Amazon:
Hello
We received your submission but do not have enough information to reactivate your account.Why did this happen?You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
Review our past communications with you that specify the information required to appeal this decision.Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern
Has anyone here successfully appealed a Section 3 deactivation based on inauthentic complaints?
- Were you able to get human review?
- How did you verify suppliers to Amazon's standards?
- Would mediation through CEDR be appropriate in this situation as i already applied for Mediation?
Any advice or direction would be greatly appreciated.
Thank you,
