Refunded but no return or reason
hi,
I’ve gotten an email (and seen on seller dashboard) that a picnic basket I sold was refunded but there isn’t a reason or open return and the money has been taken from my balance.
What should I do?
Thanks
Refunded but no return or reason
hi,
I’ve gotten an email (and seen on seller dashboard) that a picnic basket I sold was refunded but there isn’t a reason or open return and the money has been taken from my balance.
What should I do?
Thanks
21 replies
Seller_BS5lg2keRs2QO
What was it sold as - FBA, FBM, SFP?
Seller_EOmLRMFX8Oo9x
I have only just started FBA so only had just over 400 orders I have had 2 returns one it allowed me to be sent back to me (sorry recall from Amazon not direct from the customer), the other I have no idea
Seller_Zm6mSLypM9kp8
Wait for the item to return to FC and once it is there, you can check the FBA Customer Returns report to see the reason, if provided. It could be just change of mind or not suitable for intended use etc which are quite generic so won’t be helpful anyway.
Once the item is at FC within 45 days, place a removal order and have it delivered to your address. Inspect it and if something is wrong like item is damaged, take 3-4 photos alongside the return note from Amazon and open case with SS for compensation but keep your expectations low.
Seller_Hdmu3frHmb36R
Hi,
If you go to -
Seller Central > Reports tab > Fulfilment by Amazon > FBA Customer Returns (down left hand side) and use “view online” option the reuturns will sometimes have a more detailed reason.
Paul 
Seller_Z6421jKwGYlop
I’ve looked again but nothing is there. The first time I have sold this item was Prime Day (that order with the return) and I have just sold another of the same item so I think they probably bought a new one and returned the original one.
Seller_cedsnRIkO32W2
If it’s FBA, then the best thing to do is wait for it to be returned to your inventory. If it doesn’t get returned, then request reimbursement from Amazon.
It may go to “unfulfillable inventory” so check there too, that’ll provide a reason, eg warehouse damaged, customer damaged, defective or distributor damaged. If it’s the first two, you’ll get an automatic reimbursement. If it’s listed as defective then you should point out it wasn’t defective at the time of sale and is therefore customer damaged or warehouse damaged. Same with distributor damaged, I suppose.
Seller_DQUCTWPjSm8fp
I think a lot of what happens on Amazon is automated. I recently got a refund so fast no human could have been involved in the process. If their bots are faulty, or just badly designed, then these things will happen. Maybe better just to take it in stride and not let it cause stress. Surely we are supposed to enjoy this process, in theory anyway.
