Customer ordered 10 pcs on COD and rejected delivery
i have got multiple orders on my account of COD and all of them are large qty , 1 of the order was rejected for delivery and Amazon charged 105 Aed . Now i am afraid the rest of the orders will also be rejected and Amazon will charge me fees which have nothing to do with me its customer who placed fake order and rejects shipment . what can i do to prevent this in future and what can be done on pending orders and fees which Amazon have already charged
Customer ordered 10 pcs on COD and rejected delivery
i have got multiple orders on my account of COD and all of them are large qty , 1 of the order was rejected for delivery and Amazon charged 105 Aed . Now i am afraid the rest of the orders will also be rejected and Amazon will charge me fees which have nothing to do with me its customer who placed fake order and rejects shipment . what can i do to prevent this in future and what can be done on pending orders and fees which Amazon have already charged
11 replies
Seller_bK31UQTu0zXew
You can claim the reimbursement of delivery fees if your order gets marked as rejected bu the customer or undeliverable.
Just raise a case with seller support and mention all the order IDs. they will reimburse them.
Seller_fLnutVMcaOXYz
These are the orders from your competitors.....
or other sellers
Seller_DYKPeRD0xLzmC
Dear friend, when you refund with the "refused delivery" option, amazon does not deduct anything from you. But as far as I know, you can deduct up to 20% restocking fee from these fraudulent buyers. You can clarify this by asking amazon seller support.
Noor_Amazon_
Hi @Seller_iqdswwWuPGKTo,
Thanks for reaching out to the Forums.
Have you reached out to Seller Support in order to report the issue? You should be able to fill the reimbursement request form for the delivery fees.
Regards,
Noor
Seller_bl92ltxy0k17F
We are facing the same issue. Fake orders are coming from specific listings that all have the same other seller. We are the only 2 selling those items. We have submitted abuse reports but in the meantime our inventory is hurting!
Seller_F4CwlbtvnIxAG
As far as I know, seller support team allows you to cancel potential fake COD orders if the quantity is 4 or above else they force you to ship the order & dont log the complaint.
If someone placing the order from different names with smaller quantity they its a painful and long process of million follow ups with support team before they agreed to refund you. Here the problem also with driver, even if the address is fake instead of marking undeliverable (which allows seller to get refund easily) they mark it rejected by buyer.
