Stuck in Account Reactivation Loop
Hello,
I have been trying to reactivate my Seller Account, but keep running into the same issue. When I first log in and click Continue (to reactivate the account) it takes me to the Charge Method page (the charge method is valid and active) and there are no other options on this page. When I go to Account Info it lists all of the documents needed to reactivate my account. I click Reactivate and it takes me to the Charge Method page. When I go to Performance Notifications, it tells me my account is inactive (again) and when I click Continue (again) it takes me to the Charge Method page (again). I have all of the documents needed ready to upload, but there is nowhere in this account for me to upload them. I keep submitting cases with multiple screenshots explaining the issue and the only response I've received each time is "we cannot provide support on this matter".
I am completely out of ideas. My question is: How do I upload the documents needed if there is literally not a place in my account to do so? Is there anywhere else to upload the documents for verification that won't take me back through this loop again?
Any advice would be greatly appreciated!
Stuck in Account Reactivation Loop
Hello,
I have been trying to reactivate my Seller Account, but keep running into the same issue. When I first log in and click Continue (to reactivate the account) it takes me to the Charge Method page (the charge method is valid and active) and there are no other options on this page. When I go to Account Info it lists all of the documents needed to reactivate my account. I click Reactivate and it takes me to the Charge Method page. When I go to Performance Notifications, it tells me my account is inactive (again) and when I click Continue (again) it takes me to the Charge Method page (again). I have all of the documents needed ready to upload, but there is nowhere in this account for me to upload them. I keep submitting cases with multiple screenshots explaining the issue and the only response I've received each time is "we cannot provide support on this matter".
I am completely out of ideas. My question is: How do I upload the documents needed if there is literally not a place in my account to do so? Is there anywhere else to upload the documents for verification that won't take me back through this loop again?
Any advice would be greatly appreciated!
4 replies
Seller_rI7BZIczK8iAC
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hummm..... what could be the problem here?
Charge method! No debit, no prepaid, but CREDIT!
Josh_Amazon
Hello @Seller_k4FMa2k9ubFxk,
This is Josh from Amazon. Thank you for posting in our Forums!
I understand how frustrating it must be to be caught in this reactivation loop, especially when you have all your documents ready but can't find a way to submit them. This issue might be related to browser cache and cookies. Please try the following:
- Clear your browser's cache and cookies
- Try using a different browser
- Return to Account Info and click on "Reactivate Account"
If you continue experiencing this issue after trying these steps, please let me know.
Kind regards,
-Josh
