Struggling to reverify our existing Bank Account
Bank account verification problems.
We’ve been selling on Amazon for over 5 years as a Ltd company. None of our details have changed bar a change of address two years ago (all went smoothly).
We generally just allow Amazon to process our disbursements every fortnight on a Thursday. All normally runs fine.
Last Thursdays disbursement failed to take place. We’d had no notification. I checked our account and Seller Central – nothing. So I called in to Seller support and was told we need to verify our bank account. It’s the same account we’ve been using since we signed up years ago and nothing has changed. So they figure something in the Banking world may changed somewhere and we just need to reverify. We’re told we need to upload the following:-
A scanned copy of a certified bank letter for the business bank account ending 04. The document must meet all the criteria listed below:
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Dated within the last 180 days.
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Signed or stamped by the bank.
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Shows the bank name or logo.
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Shows the account holder’s name, residential address, and bank account number
So we get a scanned PDF of the entire March 2020 Banks statement from our bank – Barclays on their headed paper. It provides all the above information even including two Amazon disbursements from this very account.
This has failed to verify our account, we don’t know why and after three phone calls and two chat sessions no one at Amazon can tell me why it’s failed.
We have this email:-
Hello,
We were unable to complete the ownership verification of one of your deposit methods on your Amazon Seller account.
Please log in to your Seller Central account to take the next action to complete your deposit method verification.
Sincerely,
The Amazon Payments team
So what do we do? We’re a bit stuck as Amazon can’t seem to tell what part of the official Barclays Bank Statement isn’t fulfilling their criteria.
We can’t disburse any sales, we don’t seem to be able to speak to anyone that deals with this, it’s all being done by email.
If any Amazon employee reads this do you have the facility to find out exactly what we need to do please? We’re repeatedly being told to upload a recent Bank Statement, we do that and it fails to verify and so the circle starts again.
I feel sorry for sellers that rely on this platform for their main business, how do you cope?
20 replies
Seller_f5cnodyVjLD4S
Does your new address show on your seller profile page as well as the bank statement?
Seller_Wqg5EgqxuOwDD
Have you double checked the iban? I’ve just got a nagging memory of some Barclays accounts having problems because Barclays changed this, so though it might be worth mentioning.
Seller_Ah03L6P94SpqP
Barclays IBAN changed in October 2018 as a result of them having to seperate their corporate and retail banking divisions. A fall out of the credit crunch.
Nowhere have we provided an IBAN though - just our regular account and sort code.
We only sell on .co.uk but we are set up to sell on all the other EU sites - we just choose not to - it turned out to more hassle than it was worth when we tried it.
Seller_iwDZC5h1MCUbw
We use Barclays bank with Amazon, make sure the address on the statement is the address registered to your account or it is the address of the beneficial person and matches exactly.
I have all my Barclays bank correspondence delivered to my home address and not the business registered address.
Make sure your company name is also exactly the same and is shown on the bank statements.
Seller_S3aHFfAjpTNul
We cannot help you with your problem, but to answer your final question; the answer is often very badly. Amazon customer services are positively renowned for being absolutely HOPELESS and of course Amazon love it that way BECAUSE THEY CAN KEEP YOUR MONEY FOR LONGER, and HELP DRIVE THEIR COMPETITION (YOU) OUT OF BUSINESS. Quite brilliantly, they also get their customers (YOU again) to pay for this.
Seller_Xtb6vIhzOSaXT
This is all very difficult and worrying. I am going through the process. My bank account name does not exactly match the bank name on Amazon due to a name change through a very slight change to the business a couple of years ago. I have told them this sent the documents including UTR and letter from bank confirming name and address. They made the name editable and I changed it a few days ago as instructed but did not hear from them. Wrote again yesterday but have just checked and it has reverted to the old name so it will not match. I have written again yesterday and this morning. This is very worrying for people and especially in these worrying times. Why is this so difficult. I only sell in the UK and have never been troubled by this on the other side of E.
