Royal Mail Lost Returns : Technically we can not claim back - Royal Mail Digital journey does not even allow
Hi all,
After repeated phone calls with Royal Mail on which Royal Mail has categorically denied if the return shipping was purchased using a business account, only the business account from which these were purchased can file the claim.
We have 3 parcels which are on the return journey now for the past 3+ weeks but never came back, we tried filling an online form to file for a lost return claim.
Apparently, it looks like the seller "recipient for returns" can't file for a claim, as the form asks for this key information, if we select "No", the claim is denied then and there. If we select "Yes", we need to provide as in an attachment the paper receipt handed by post office when parcel was dropped which only sender has.
So technically, we can't even claim for any lost parcels from Royal Mail as we don't even have the details and Amazon policy states to refund customer on first scan with no safety for seller "recipient" if lost by courier.
Happy selling on Amazon, we are totally f***** up.
Royal Mail Lost Returns : Technically we can not claim back - Royal Mail Digital journey does not even allow
Hi all,
After repeated phone calls with Royal Mail on which Royal Mail has categorically denied if the return shipping was purchased using a business account, only the business account from which these were purchased can file the claim.
We have 3 parcels which are on the return journey now for the past 3+ weeks but never came back, we tried filling an online form to file for a lost return claim.
Apparently, it looks like the seller "recipient for returns" can't file for a claim, as the form asks for this key information, if we select "No", the claim is denied then and there. If we select "Yes", we need to provide as in an attachment the paper receipt handed by post office when parcel was dropped which only sender has.
So technically, we can't even claim for any lost parcels from Royal Mail as we don't even have the details and Amazon policy states to refund customer on first scan with no safety for seller "recipient" if lost by courier.
Happy selling on Amazon, we are totally f***** up.
8 replies
Seller_ZJhFeE3tNKzfh
Yup, and the forum mods have been made aware of this ever since the Prepaid Return Label/Refund at First Scan systems were implemented, so amazon have been aware for several months.
You can ascertain from this that amazon just don't care. Unfortunately, there is just no where to escalate the issue to. Best thing to do - build your losses into your prices on amazon so amazon customers pay more for the privilege of buying on the worlds most customer centric platform (until amazon knock you for a pricing violation of course)
Seller_OM4BK6pjqIuuR
uuuuchhh that argument with RM... they know the item was posted.. its tracked, but if you cant prove it was posted despite the fact their tracking info shows it, they just say no, best i managed after a lot of arguing was a refund of postage... sent as stamps.
Seller_VHHjXRfBGam7u
Have you tried a Safe T claim? just wondering if that might work.....
