can nolonger claim return postage
Hi
up until about a couple of weeks ago, returns were not a problem, amazon authorises and when I get the item I click on the return postage refund button, if incorrect reason open a safeT claim, all straight forward.
Now if I click on the refund postage button, an error comes up, I have sent all this to amazon, and cannot get an answer, have they started making return postage compulsory.
can nolonger claim return postage
Hi
up until about a couple of weeks ago, returns were not a problem, amazon authorises and when I get the item I click on the return postage refund button, if incorrect reason open a safeT claim, all straight forward.
Now if I click on the refund postage button, an error comes up, I have sent all this to amazon, and cannot get an answer, have they started making return postage compulsory.
5 replies
Sarah_Amzn
Hello @Seller_QHJyNkagGiCWP,
I'm Sarah with Amazon.
Are you still facing the issue? If yes, could you share a screenshot?
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
My understanding with Returns there is that if amazon are supplying a Prepaid Return Label - the customer is auto refunded under Refund at First Scan - in the case of your order as the return reason is seller responsible, they would have got a full refund.
Then once the order is received by you - you can raise a Safe-T Claim.
