75 items shipped to amazon was lost and so far they refuse to reimburse.
Case ID: 17699771201
We shipped 75 units in march, tracking number shows delivered. Customer Rep denying reimbursement.
The last Rep says that even if the item are lost amazon will not reimburse.
can you guys help us?
@TaylorR_Amazon, @Jameson_Amazon, @Bryce_Amazon
75 items shipped to amazon was lost and so far they refuse to reimburse.
Case ID: 17699771201
We shipped 75 units in march, tracking number shows delivered. Customer Rep denying reimbursement.
The last Rep says that even if the item are lost amazon will not reimburse.
can you guys help us?
@TaylorR_Amazon, @Jameson_Amazon, @Bryce_Amazon
10 replies
Seller_DbcsSDaMHenTu
@Dominic_Amazon
Please can you help me with this thread?
KJ_Amazon
Hello from the seller forums @Seller_DbcsSDaMHenTu.
I reviewed Case ID: 17699771201 and asked our partner team to check if there is any additional path for you to dispute the decision you received.
What to do if you have a lost or delayed FBA Shipment
I recommend reviewing the above guide and the Reconcile your shipment help page to check that you provided all required documents for the investigation.
KJ_Amazon
FBA inventory reimbursement policy
