Amazon refunds
We are sick and tired of amazon refunding customers without checking or investigating further. These customers are using lame excuses on daily basis to get refunds and Amazon are allowing it.
For Example; we received an order 1 day ago and we despatched it straight away and it was delivered to this customer 4 days before its due delivery day. The customer files a case stating the parcel was damaged in transit and amazon issued a full refund straight away. Now, the tracking and proof of picture clearly shows the customers receiving the parcel in perfect condition. This same customer orders same item again and then requested to cancel the order.
Should these customer not be contacting the seller first and ask if there was any issued with the product or package on arrival? Or they are abusing this Amazon refund system to get money back while keeping the item.
We have filed SAFE- T Claims but not keeping our hopes high.
Its simply unfair and amazon need to look into this claim and refund system and give seller a chance to resolve any issues with orders before refunding.
Amazon refunds
We are sick and tired of amazon refunding customers without checking or investigating further. These customers are using lame excuses on daily basis to get refunds and Amazon are allowing it.
For Example; we received an order 1 day ago and we despatched it straight away and it was delivered to this customer 4 days before its due delivery day. The customer files a case stating the parcel was damaged in transit and amazon issued a full refund straight away. Now, the tracking and proof of picture clearly shows the customers receiving the parcel in perfect condition. This same customer orders same item again and then requested to cancel the order.
Should these customer not be contacting the seller first and ask if there was any issued with the product or package on arrival? Or they are abusing this Amazon refund system to get money back while keeping the item.
We have filed SAFE- T Claims but not keeping our hopes high.
Its simply unfair and amazon need to look into this claim and refund system and give seller a chance to resolve any issues with orders before refunding.
5 replies
Seller_ZJhFeE3tNKzfh
that sounds like an a-z claim, so I didn’t think you could open a safe-t claim but only appeal the a-z?
The a-z appeal should centre around the fact there was no contact from the customer which is against amazon policy.
Also note that you can now opt out of the prepaid return system, which also stops refund at first scan, you just need to contact seller support. This does mean you have to manually approve all return requests and have a system for either supplying labels or refunding postage costs, but worth knowing.
Sarah_Amzn
Hello @Seller_Ltq0iKiIdyMv3,
This is Sarah from Amazon.
Did you appeal the claim? How to appeal an A-to-z Guarantee claim.
Can you please share with me the order ID?
Regards,
Sarah.
