Support ignoring my case
I am hoping a moderator on here can help me.
I sent some FBA inventory to a fulfillment centre and there was a big discrepancy, they missed a few thousand dollars worth of inventory. Usually when this happens, you can appeal and submit a proof of purchase, but in this case it was not possible, the shipment was marked as 29 out of 40 items received, investigation completed. No way for me to appeal! So I opened a support case (id# 16587691811) on november 1st to explain the situation, but 10 days have passed and still no answer, not even aknowledgement of my complaint.
It would be nice if someone could at least answer me. Amazon made a mistake and I need my reimbursement.
Support ignoring my case
I am hoping a moderator on here can help me.
I sent some FBA inventory to a fulfillment centre and there was a big discrepancy, they missed a few thousand dollars worth of inventory. Usually when this happens, you can appeal and submit a proof of purchase, but in this case it was not possible, the shipment was marked as 29 out of 40 items received, investigation completed. No way for me to appeal! So I opened a support case (id# 16587691811) on november 1st to explain the situation, but 10 days have passed and still no answer, not even aknowledgement of my complaint.
It would be nice if someone could at least answer me. Amazon made a mistake and I need my reimbursement.
2 replies
Ricardo_Amazon
Hello @Seller_5ZLUhOryuV8E7,
Ricardo from Amazon here.
I'd like to inform you I have reached out to our Escalations team to investigate this situation. As soon as I received a response I will be letting you know.
Ricardo_Amazon
Hello @Seller_5ZLUhOryuV8E7,
Our Escalations team has opened up Case 16730509631 to follow up with you directly.
Please continue using that communication channel.
Ricardo
