Hi,

My account was deactivated as Amazon failed to verify my identity after I completed the video verification call.

I believe it happened because I didn't upload my passport to my account before the verification call so Amazon couldn't compare it with the passport I presented during the interview.

After the interview, I noticed that I uploaded my passport through my Seller Central.

It was successfully validated by Amazon, yet my account remained deactivated.

I entered the appeal screen in the account health dashboard and I have been requested to upload a utility bill and some documents of the business the account is registered on.

I did it and I received a response from Amazon saying:

"We have received your submission but do not have enough information to reactivate your account at this time."

And the following:

"Has your account been deactivated in error?

Your explanation should include the following information:

-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement

-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement."

No extra details were provided.

I have tried contacting seller support by phone and got a response that my account cannot be reinstated ever as I failed the verification interview. The rep refused to provide any reasons for the failure of the verification of my identity, or what possibilities I have to reinstate my account.

I have tried submitting several appeals and a POA but they are now being rejected within minutes, and without any response, not in the seller central, and not by email.

I have no idea what else can I do to get my account reinstated.

Any advice guys?

Thanks.