Problem with Total Balance still persists.
Amazon posted the following message on the "total balance" page.
"The issue causing increased data latency impacting Deferred Transaction Report has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via the Reports Repository. Learn more on how to get an Amazon payment report here."
However, the information about the total balance of my store still has problems.
Anyone else having the same problem?
Problem with Total Balance still persists.
Amazon posted the following message on the "total balance" page.
"The issue causing increased data latency impacting Deferred Transaction Report has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via the Reports Repository. Learn more on how to get an Amazon payment report here."
However, the information about the total balance of my store still has problems.
Anyone else having the same problem?
12 replies
Seller_4ZLi4jZdGWLiQ
Same issue here. Deferred transaction $ amount keeps dropping and the money is just seemingly disappearing by the hour as it isn't moving into payable balance. One rep told me 45 days but it's hard to even track where money is going.
Seller_XmgJPERDY5voR
Same issue. Balance seemingly is 'leaking' throughout the day as well and vanishing.
Seller_X28UlvrYRL86Q
Why ill be leaving amazon here soon! its getting crazy hard to run my business with all the crap they put us through!
Seller_kNnFgQK5jq3W2
yea, im having the same issue loosing thousands off my all account balance, including deferred
"seller support" as usual is not helpful at all
Seems like since this new deferred section it is throwing off all the numbers, my all account balance just keeps dropping with no transfers
not sure what to do at this point
@Ricardo_Amazon @Jim_Amazon
Seller_7nQirloYJC9c7
Yes, I have the same problem. Total balance is constantly decreasing like the stock market screen.
KJ_Amazon
Seller Payment Dashboard Updates delayed
The "Deferred Transaction" amount in the Total Balance section of the Payments Dashboard was again experiencing delays earlier this week. Our team has corrected this, and I apologize for the continued inconvenience.
The transactions themselves were accurate and up to date, so you can check the Payments Dashboard figure against your complete current deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
The Net Proceeds amount has remained accurate. You can confirm this by reviewing the settlement period and checking the "View Transactions for this Period" link.
If you believe the above is incorrect and your Payments Dashboard is inaccurate, your best next step is to file a support case with specific details about the inaccurate information.
KJ_Amazon
