URGENT: Negative Feedback for Alleged Fake Item – Need Assistance
A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.
However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.
We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.
There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.
Could you please assist in getting this unfair feedback removed?
Id : 10957393932
@JiAlex_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon
URGENT: Negative Feedback for Alleged Fake Item – Need Assistance
A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.
However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.
We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.
There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.
Could you please assist in getting this unfair feedback removed?
Id : 10957393932
@JiAlex_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon
2 replies
Ezra_Amazon
Hello @Seller_6HXPDZ2n6YG3n,
I shared this to the partner team, but they've determined it doesn't qualify for removal.
I know this isn't what you wanted to hear and while I can't override their decision, you can still post a professional response to the feedback to share your side of the story.
Thank you! Ezra
URGENT: Negative Feedback for Alleged Fake Item – Need Assistance
A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.
However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.
We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.
There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.
Could you please assist in getting this unfair feedback removed?
Id : 10957393932
@JiAlex_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon
URGENT: Negative Feedback for Alleged Fake Item – Need Assistance
A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.
However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.
We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.
There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.
Could you please assist in getting this unfair feedback removed?
Id : 10957393932
@JiAlex_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon
URGENT: Negative Feedback for Alleged Fake Item – Need Assistance
A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.
However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.
We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.
There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.
Could you please assist in getting this unfair feedback removed?
Id : 10957393932
@JiAlex_Amazon @Sarah_Amzn @Spencer_Amazon @Julia_Amazon
2 replies
2 replies
Ezra_Amazon
Hello @Seller_6HXPDZ2n6YG3n,
I shared this to the partner team, but they've determined it doesn't qualify for removal.
I know this isn't what you wanted to hear and while I can't override their decision, you can still post a professional response to the feedback to share your side of the story.
Thank you! Ezra
Ezra_Amazon
Hello @Seller_6HXPDZ2n6YG3n,
I shared this to the partner team, but they've determined it doesn't qualify for removal.
I know this isn't what you wanted to hear and while I can't override their decision, you can still post a professional response to the feedback to share your side of the story.
Thank you! Ezra
Ezra_Amazon
Hello @Seller_6HXPDZ2n6YG3n,
I shared this to the partner team, but they've determined it doesn't qualify for removal.
I know this isn't what you wanted to hear and while I can't override their decision, you can still post a professional response to the feedback to share your side of the story.
Thank you! Ezra
