Customer says she never received package, Used Amazon shipping and Signature Delivery
I need help with this. The customer stated she never received the product and she opened a case, I got my money back. Then it was reversed for some reason and the customer got her money back. I sent this package which is over $300, signature delivery. The customer signed for it. I'm still waiting for Amazon to get back with me and it has been two weeks. Any help or answers would be appreciated.
Customer says she never received package, Used Amazon shipping and Signature Delivery
I need help with this. The customer stated she never received the product and she opened a case, I got my money back. Then it was reversed for some reason and the customer got her money back. I sent this package which is over $300, signature delivery. The customer signed for it. I'm still waiting for Amazon to get back with me and it has been two weeks. Any help or answers would be appreciated.
5 replies
Seller_4zBzdtgCyS9EI
On the carrier's website, does the package show "received by carrier" by the "ship by" date? Did the buyer contact you before making the claim? Did you use Amazon shipping?
Josh_Amazon
Hello @Seller_scjG1f0GtLRvg,
Have you contacted Seller Support regarding this issue? If so, could you please provide the Case ID number and the Order ID number? This information will help me review your situation more effectively.
Kind regards,
-Josh
Seller_5EPRm7UCUwisH
I'm having the same problem. used amazon shipping book was signed for but say they havent received.
