If you did not use Amazon Buy Shipping you are on the hook for late and INR disputes and will rarely win an appeal, even with signature confirmation. If a buyer contacted you and claims they did not receive their item, consider yourself billed.

Amazon buy shipping will protect you from lost/delivered late package claims, IF and ONLY if, you follow these rules:

1. Your package was RECEIVED by the carrier and scanned as received, by the shipping deadline. The first scan that says "Carrier picked up package" does NOT count. Scan sheet scans do NOT count. It MUST be an "item received by carrier" scan as evidence that they received it, on time.

2. Your postage was printed via Amazon Buy Shipping

3. If a buyer contacts you to report INR/received late, you do NOT tell the customer ANYTHING (We will investigate/get back with you/please ask your neighbors….)

other than:

"Amazon customer service will handle this claim. Please open an A-Z claim" (And while it says you have 48 hours to respond, I would highly recommend responding sooner)

IF everything was done as above and the A-Z was held against you, appeal and state:

This shipment was covered by Amazon’s Buy shipping protection and according to policy should be funded by Amazon and not be held against the seller:

Ship By date was:

Received by carrier scan was (Within ship by window according to policy):

Tracking Number:

(If applicable:)

Buyer contacted us date:

Responded to buyer informing them to contact customer support (Within 48 hours as per policy):

Here is an entire Amazon thread you can read for more details:

https://sellercentral.amazon.com/seller-forums/discussions/t/47799475-681d-4fb0-943c-1acca5217dd6?postId=f5754131-a8c5-4486-bd64-8c0e5d2edc82

If you followed all rules and you’re A-Z appeal was denied, post it to the forum, including all the above information.