Amazon Warehouse Rejecting Products over 59 inch long
We have recently received notice for several of our shipments that they were being rejected due to the products being over 59 inches long. The warehouses are saying that it's a new policy and there is no exception.
The majority of our products are longer than 59 inches. We entered the dimensions correctly and the items were sent via LTL to the warehouses provided by Amazon, only to be rejected and returned back to us.
Just wondering if there is any official notice or news on this? Any recommendations on how to proceed? Seems like they don't want us to to FBA anymore with larger items.
Amazon Warehouse Rejecting Products over 59 inch long
We have recently received notice for several of our shipments that they were being rejected due to the products being over 59 inches long. The warehouses are saying that it's a new policy and there is no exception.
The majority of our products are longer than 59 inches. We entered the dimensions correctly and the items were sent via LTL to the warehouses provided by Amazon, only to be rejected and returned back to us.
Just wondering if there is any official notice or news on this? Any recommendations on how to proceed? Seems like they don't want us to to FBA anymore with larger items.
11 replies
Seller_7LrAV0m5llaI7
This isn't a new policy, it has been around at least the last 4 years that I've been doing FBA. It's actually a 25 inch (63.5cm) length limit per product.
FBA will accept it as oversize if it is directed to go to an Oversize Warehouse only.
The dimensions on the product detail page must be correct so that FBA can route your shipment accordingly.
What i suspect is happening is your pallets are exceeding the max 1.5 long measurement and the 1.75 metres tall measurement, and being rejected.
Seller_yh2Lh1LIwltqM
Not sure what's wrong but I see packages way longer than that come through my site(75inch+ tvs for example) Maybe it didn't go to the right warehouse?
Wonder where it's telling you to send them
Seller_7LrAV0m5llaI7
Well, 2 metres (200cm) is above the 1.75 metre height limit, and the 1.5 metre length, so they don't actually expect you to send it to them.
Daryl_Amazon
Great collaboration from @Seller_7LrAV0m5llaI7!
But I'd like to highlight a couple of changes we have recently:
Dimensional weight is calculated using your item package’s dimensions. For more information, go to the Calculate dimensional weight.
A small standard-size item meets all of the following criteria when fully packaged:
-Unit weight is less than or equal to 1 pound
-Longest side (length) is less than or equal to 15 inches
-Median side (width) is less than or equal to 12 inches
-Shortest side (height) is less than or equal to 0.75 inches
A large standard-size item is not small standard-size and meets all of the following criteria when fully packaged:
-Greater of unit or dimensional weight is less than or equal to 20 pounds
-Longest side (length) is less than or equal to 18 inches
-Median side (width) is less than or equal to 14 inches
-Shortest side (height) is less than or equal to 8 inches
From now through February 4, 2024, items that don’t meet the standard-size criteria indicated above are considered oversize.
A special oversize tier applies to products that must be delivered using special delivery options due to their size, weight, special handling requirements, or other restrictions. Products are classified and charged as special oversize if any of the following applies:
-Greater of unit or dimensional weight is more than 150 pounds
-Longest side (length) is greater than 108 inches
-Girth plus length is greater than 165 inches. To calculate girth plus length:
- Measure the length, height, and width of the packaged unit.
- Calculate the girth by adding the shortest and median sides and multiplying by 2.
- Add the longest side and girth.
-Product requires special handling
If your oversize item didn’t meet any of these criteria, the item isn’t special oversize and the greater of dimensional weight or unit weight is used to calculate fees. If it met all of the criteria, the item is considered special oversize, and only unit weight is used instead to calculate fees.
Starting on February 5, 2024, we’ll introduce the large bulky size tier and extra-large size tiers to replace the oversize size tiers. A large bulky-size item is not small standard-size, is not large standard-size, and meets all of the following criteria when fully packaged:
-Greater of unit or dimensional weight is less than or equal to 50 pounds
-Longest side (length) is less than or equal to 59 inches
-Median side (width) is less than or equal to 33 inches
-Shortest side (height) is less than or equal to 33 inches
-Girth plus length is less than or equal to 130 inches
Starting on February 5, 2024, items that exceed the limits for large bulky-size are considered extra-large, which require using special delivery options due to their size, weight, special handling requirements, or other restrictions.
Do let me know if you have any follow-up questions!
Daryl
