A buyer made a purchase Mon, 19 May 2025, 19:48 BST, the Ship by date: Tue, 20 May 2025 BST to Wed, 21 May 2025 BST and estimated Deliver by: Fri, 23 May 2025 BST to Thu, 5 Jun 2025 BST. This buy has now requested a return.

Return Reason:

Missed estimated delivery date

Buyer Comment:

I needed the game by today and it hasnt arrived in time

I sent her this message:

Hi xxxxx,

Thank you for reaching out, and we're truly sorry to hear that your Talking Hearts Conversation Cards didn’t arrive in time for your needs.

We completely understand how frustrating it can be when timing is important. Based on the order details, your estimated delivery window was between Friday, 23 May and Thursday, 5 June, and the item is currently still within that timeframe.

That said, if the item is no longer needed due to the missed occasion, you’re absolutely welcome to proceed with the return once it arrives.

If there's any way we can help reroute or assist further, feel free to let us know.

We truly appreciate your support and hope you’ll consider us again for future gifts or games.

Warm regards

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She has purchased an Amazon return label for what ever product, because tracking the order shows it has not been delivered and her return product is estimated to be returned 23rd May to 25th May.

I have been trying to cancel the request but I keep getting a system error to try back in 15mins. Been trying all day but nothing. Amazon as auto-authorised the return, I'm afraid the customer will be refunded if I'm not able to cancel the request and she will still be able to keep the item. Does anyone have any suggestions on what I can do? I have reached out to support but wasn't helpful.