RM Small Letter - 'item may be lost' still happening
Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!
Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.
14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.
RM Small Letter - 'item may be lost' still happening
Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!
Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.
14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.
42 replies
Seller_bzRkeDMMsE3Is
There is actually delivery confirmation for them, if you buy postage from Amazon or from Royal Mail (obviously not stamps), if the letter is scanned on delivery, by the postman, unfortunately probably only about 70% of them are scanned, same with signed for letters and large letters . If you reprint the postage label and put the number from the label into the Royal Mail tracking website leaving out the dashes (overscores), if the postman has bothered to scan the letter on delivery you will get the exact time of delivery, date and the GPS location. But you are right, it is absolute madness that Amazon continually sends buyers messages, saying item is lost or delayed long after delivery, encouraging them to demand refunds.
Seller_540qgZMXuuXdD
I had four INR's yesterday. Two mentioned that Amazon said the items were lost.
I'm going to work out my INR rate, because it seems quite high.
Seller_1bnUEM4j2gnFV
I had one yesterday and all she put was" can i have a refund please" nothing else just that,, i of course replied yeah why not Amazon is a free site where you order want you want and have it for a month wait for Amazon to send an email saying It may be lost and hey presto...what a joke...
it did actually arrive 2 days after she ordered it and after i sent the screenshots of the delivery confirmation and the GPS location i think she got the message....
Amazon put in place a system that can't even talk to Royal mail properly you'd think Iit would be so easy to check before sending out these emails but oh no that would be far too simple!!!!
Seller_KJmU5xliSK0Bl
I was contacted by a buyer today stating that they had had an email from Amazon saying the same thing that it may be lost. They asked me to contact Amazon to let them know that they received the item weeks ago. The buyer was an ex-seller on Amazon and knows that this costs sellers a lot each year. Very kind I thought. As you say though, how many ungenuine buyers are going to claim missing now that they have received messages from Amazon.
Seller_caeXevLQsD6CA
Faced the same problem, buyer insisted for a refund because amazon said it was lost but item was showing delivered on Royal mail website. Didn't even claim non-receipt. Entire claim had nothing to do with whether item was actually delivered or not but only because amazon told them it was lost.
Angie_Amazon
Hello @Seller_gqP3LQPw6KysS,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Thank you for sharing your experience with us. We are already working on this situation, and I'll make sure to pass this to the relevant team.
Regards,
Angie 🥭
Seller_3wd6FdPdrE7ru
Yes. Please sort this out asap it's costing the small business every time, getting them daily
Regards Rachel
Seller_jPqj6QyLb56ke
We are getting this a lot as well. I dont understand why when purchasing a royal mail 1st or second class on amazon why they don't automatically upload the tracking.
One thing you can do though is reprint the label through the order and then put the tracking number ito the royal mail tracking website id say 95% of these come up with a delivered scan. I then send the link to the tracking to the customer saying that could they double check or ill need to open a case with royal mail so they can investigate as to why its been scanned as delivered but not delivered. There is normally a gps scan as well even on letters. Its amazing how many customers come back and then say the item has been found.
I do though also get messages from customers saying Amazon have told then the item is lost but they have received it so good to know there are some honest one out there.
Seller_CQcvupkWMS9GV
Happens to me weekly - Amazon telling the customer "it may be lost" just breeds dishonesty in the customer base.
This simply never happens on ebay and etsy, I only get genuine no-scan missing items from them, but Amazon customers constantly say a scanned item was not received.
Seller_d8YGbIjNqwFxn
Is anyone else seeing a rise in old INR claims for small letter items.
In the last couple of days I am getting a fair few from October.
RM Small Letter - 'item may be lost' still happening
Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!
Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.
14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.
RM Small Letter - 'item may be lost' still happening
Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!
Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.
14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.
RM Small Letter - 'item may be lost' still happening
Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!
Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.
14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.
42 replies
42 replies
Seller_bzRkeDMMsE3Is
There is actually delivery confirmation for them, if you buy postage from Amazon or from Royal Mail (obviously not stamps), if the letter is scanned on delivery, by the postman, unfortunately probably only about 70% of them are scanned, same with signed for letters and large letters . If you reprint the postage label and put the number from the label into the Royal Mail tracking website leaving out the dashes (overscores), if the postman has bothered to scan the letter on delivery you will get the exact time of delivery, date and the GPS location. But you are right, it is absolute madness that Amazon continually sends buyers messages, saying item is lost or delayed long after delivery, encouraging them to demand refunds.
Seller_540qgZMXuuXdD
I had four INR's yesterday. Two mentioned that Amazon said the items were lost.
I'm going to work out my INR rate, because it seems quite high.
Seller_1bnUEM4j2gnFV
I had one yesterday and all she put was" can i have a refund please" nothing else just that,, i of course replied yeah why not Amazon is a free site where you order want you want and have it for a month wait for Amazon to send an email saying It may be lost and hey presto...what a joke...
it did actually arrive 2 days after she ordered it and after i sent the screenshots of the delivery confirmation and the GPS location i think she got the message....
Amazon put in place a system that can't even talk to Royal mail properly you'd think Iit would be so easy to check before sending out these emails but oh no that would be far too simple!!!!
Seller_KJmU5xliSK0Bl
I was contacted by a buyer today stating that they had had an email from Amazon saying the same thing that it may be lost. They asked me to contact Amazon to let them know that they received the item weeks ago. The buyer was an ex-seller on Amazon and knows that this costs sellers a lot each year. Very kind I thought. As you say though, how many ungenuine buyers are going to claim missing now that they have received messages from Amazon.
Seller_caeXevLQsD6CA
Faced the same problem, buyer insisted for a refund because amazon said it was lost but item was showing delivered on Royal mail website. Didn't even claim non-receipt. Entire claim had nothing to do with whether item was actually delivered or not but only because amazon told them it was lost.
Angie_Amazon
Hello @Seller_gqP3LQPw6KysS,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Thank you for sharing your experience with us. We are already working on this situation, and I'll make sure to pass this to the relevant team.
Regards,
Angie 🥭
Seller_3wd6FdPdrE7ru
Yes. Please sort this out asap it's costing the small business every time, getting them daily
Regards Rachel
Seller_jPqj6QyLb56ke
We are getting this a lot as well. I dont understand why when purchasing a royal mail 1st or second class on amazon why they don't automatically upload the tracking.
One thing you can do though is reprint the label through the order and then put the tracking number ito the royal mail tracking website id say 95% of these come up with a delivered scan. I then send the link to the tracking to the customer saying that could they double check or ill need to open a case with royal mail so they can investigate as to why its been scanned as delivered but not delivered. There is normally a gps scan as well even on letters. Its amazing how many customers come back and then say the item has been found.
I do though also get messages from customers saying Amazon have told then the item is lost but they have received it so good to know there are some honest one out there.
Seller_CQcvupkWMS9GV
Happens to me weekly - Amazon telling the customer "it may be lost" just breeds dishonesty in the customer base.
This simply never happens on ebay and etsy, I only get genuine no-scan missing items from them, but Amazon customers constantly say a scanned item was not received.
Seller_d8YGbIjNqwFxn
Is anyone else seeing a rise in old INR claims for small letter items.
In the last couple of days I am getting a fair few from October.
Seller_bzRkeDMMsE3Is
There is actually delivery confirmation for them, if you buy postage from Amazon or from Royal Mail (obviously not stamps), if the letter is scanned on delivery, by the postman, unfortunately probably only about 70% of them are scanned, same with signed for letters and large letters . If you reprint the postage label and put the number from the label into the Royal Mail tracking website leaving out the dashes (overscores), if the postman has bothered to scan the letter on delivery you will get the exact time of delivery, date and the GPS location. But you are right, it is absolute madness that Amazon continually sends buyers messages, saying item is lost or delayed long after delivery, encouraging them to demand refunds.
Seller_bzRkeDMMsE3Is
There is actually delivery confirmation for them, if you buy postage from Amazon or from Royal Mail (obviously not stamps), if the letter is scanned on delivery, by the postman, unfortunately probably only about 70% of them are scanned, same with signed for letters and large letters . If you reprint the postage label and put the number from the label into the Royal Mail tracking website leaving out the dashes (overscores), if the postman has bothered to scan the letter on delivery you will get the exact time of delivery, date and the GPS location. But you are right, it is absolute madness that Amazon continually sends buyers messages, saying item is lost or delayed long after delivery, encouraging them to demand refunds.
Seller_540qgZMXuuXdD
I had four INR's yesterday. Two mentioned that Amazon said the items were lost.
I'm going to work out my INR rate, because it seems quite high.
Seller_540qgZMXuuXdD
I had four INR's yesterday. Two mentioned that Amazon said the items were lost.
I'm going to work out my INR rate, because it seems quite high.
Seller_1bnUEM4j2gnFV
I had one yesterday and all she put was" can i have a refund please" nothing else just that,, i of course replied yeah why not Amazon is a free site where you order want you want and have it for a month wait for Amazon to send an email saying It may be lost and hey presto...what a joke...
it did actually arrive 2 days after she ordered it and after i sent the screenshots of the delivery confirmation and the GPS location i think she got the message....
Amazon put in place a system that can't even talk to Royal mail properly you'd think Iit would be so easy to check before sending out these emails but oh no that would be far too simple!!!!
Seller_1bnUEM4j2gnFV
I had one yesterday and all she put was" can i have a refund please" nothing else just that,, i of course replied yeah why not Amazon is a free site where you order want you want and have it for a month wait for Amazon to send an email saying It may be lost and hey presto...what a joke...
it did actually arrive 2 days after she ordered it and after i sent the screenshots of the delivery confirmation and the GPS location i think she got the message....
Amazon put in place a system that can't even talk to Royal mail properly you'd think Iit would be so easy to check before sending out these emails but oh no that would be far too simple!!!!
Seller_KJmU5xliSK0Bl
I was contacted by a buyer today stating that they had had an email from Amazon saying the same thing that it may be lost. They asked me to contact Amazon to let them know that they received the item weeks ago. The buyer was an ex-seller on Amazon and knows that this costs sellers a lot each year. Very kind I thought. As you say though, how many ungenuine buyers are going to claim missing now that they have received messages from Amazon.
Seller_KJmU5xliSK0Bl
I was contacted by a buyer today stating that they had had an email from Amazon saying the same thing that it may be lost. They asked me to contact Amazon to let them know that they received the item weeks ago. The buyer was an ex-seller on Amazon and knows that this costs sellers a lot each year. Very kind I thought. As you say though, how many ungenuine buyers are going to claim missing now that they have received messages from Amazon.
Seller_caeXevLQsD6CA
Faced the same problem, buyer insisted for a refund because amazon said it was lost but item was showing delivered on Royal mail website. Didn't even claim non-receipt. Entire claim had nothing to do with whether item was actually delivered or not but only because amazon told them it was lost.
Seller_caeXevLQsD6CA
Faced the same problem, buyer insisted for a refund because amazon said it was lost but item was showing delivered on Royal mail website. Didn't even claim non-receipt. Entire claim had nothing to do with whether item was actually delivered or not but only because amazon told them it was lost.
Angie_Amazon
Hello @Seller_gqP3LQPw6KysS,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Thank you for sharing your experience with us. We are already working on this situation, and I'll make sure to pass this to the relevant team.
Regards,
Angie 🥭
Angie_Amazon
Hello @Seller_gqP3LQPw6KysS,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Thank you for sharing your experience with us. We are already working on this situation, and I'll make sure to pass this to the relevant team.
Regards,
Angie 🥭
Seller_3wd6FdPdrE7ru
Yes. Please sort this out asap it's costing the small business every time, getting them daily
Regards Rachel
Seller_3wd6FdPdrE7ru
Yes. Please sort this out asap it's costing the small business every time, getting them daily
Regards Rachel
Seller_jPqj6QyLb56ke
We are getting this a lot as well. I dont understand why when purchasing a royal mail 1st or second class on amazon why they don't automatically upload the tracking.
One thing you can do though is reprint the label through the order and then put the tracking number ito the royal mail tracking website id say 95% of these come up with a delivered scan. I then send the link to the tracking to the customer saying that could they double check or ill need to open a case with royal mail so they can investigate as to why its been scanned as delivered but not delivered. There is normally a gps scan as well even on letters. Its amazing how many customers come back and then say the item has been found.
I do though also get messages from customers saying Amazon have told then the item is lost but they have received it so good to know there are some honest one out there.
Seller_jPqj6QyLb56ke
We are getting this a lot as well. I dont understand why when purchasing a royal mail 1st or second class on amazon why they don't automatically upload the tracking.
One thing you can do though is reprint the label through the order and then put the tracking number ito the royal mail tracking website id say 95% of these come up with a delivered scan. I then send the link to the tracking to the customer saying that could they double check or ill need to open a case with royal mail so they can investigate as to why its been scanned as delivered but not delivered. There is normally a gps scan as well even on letters. Its amazing how many customers come back and then say the item has been found.
I do though also get messages from customers saying Amazon have told then the item is lost but they have received it so good to know there are some honest one out there.
Seller_CQcvupkWMS9GV
Happens to me weekly - Amazon telling the customer "it may be lost" just breeds dishonesty in the customer base.
This simply never happens on ebay and etsy, I only get genuine no-scan missing items from them, but Amazon customers constantly say a scanned item was not received.
Seller_CQcvupkWMS9GV
Happens to me weekly - Amazon telling the customer "it may be lost" just breeds dishonesty in the customer base.
This simply never happens on ebay and etsy, I only get genuine no-scan missing items from them, but Amazon customers constantly say a scanned item was not received.
Seller_d8YGbIjNqwFxn
Is anyone else seeing a rise in old INR claims for small letter items.
In the last couple of days I am getting a fair few from October.
Seller_d8YGbIjNqwFxn
Is anyone else seeing a rise in old INR claims for small letter items.
In the last couple of days I am getting a fair few from October.
