late delivery
i did delivery on time but amazon put my account at risk nigh got the order and the usps is not open when the usps is open the i deliver on time but amazon say late delivry but that was not late now what i do for health but the health is not down from 200
late delivery
i did delivery on time but amazon put my account at risk nigh got the order and the usps is not open when the usps is open the i deliver on time but amazon say late delivry but that was not late now what i do for health but the health is not down from 200
2 replies
Seller_OvL8C4BJWiuS9
Your post is confusing-Can you break down in bullet points what you are trying to say? Did you receive an order after hours of the carrier? What is your shipping time? Was it shipped with a label purchased from Amazon?
Emet_Amazon
Hello @Seller_jx8jRKflZbe3N,
Thank you for posting your concerns with later delivery.
I do appreciate you seeking additional support for your situation. It would appear there may be need for additional clarification as suggested by @Seller_OvL8C4BJWiuS9. You mentioned that when you received your order the carrier USPS was closed at the time, however once they reopened you delivered your product to the carrier, would that be correct?
So you are aware, late delivery references the delivery of the order to your customer, not the carrier. When you encountered this situation, were you referencing the delivery to the customer or the carrier? Can you share your related order ID or if you have already attempted to contact support, please share you related case ID. That information will help in researching your situation further. As an additional note, performance related scenarios such as order defect rate, late shipment or delivery will not impact the account health rating. If you are interested in learning more on the account health and rating please visit our related pages where we discuss different impacts and situations under that section.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.