Urgent Help Needed – Amazon Denied Seller Account Due to Face ID Issue
Hi everyone,
My brother recently tried to create an Amazon seller account. He provided all the required information, uploaded his documents, and completed the Face ID verification. Since he is new to the process, he followed the instructions to the best of his understanding.
Unfortunately, Amazon refused his seller application, claiming that his seller ID and Face ID do not match. This is completely false. We submitted an appeal, but all we receive are automated bot replies. No real person is reviewing the case or conducting a second interview.
What’s more frustrating is that Amazon has now denied his application entirely and mentioned that he cannot sell in the future, without disclosing the exact reason. This seems very unfair, as first-time sellers may make unintentional mistakes. We believe the AI might have failed to recognize the Face ID correctly, possibly due to internet connectivity issues.
We are looking for a way to reach a real person at Amazon who can properly review the request and allow a second verification interview. Has anyone else faced this issue? Any advice on how to escalate the case and get a human to review it?
Any help would be greatly appreciated!
Thanks!
CASE ID: [17320026551] 1050561308702
@Manny_Amazon @Danny_Amazon @CR_Amazon
Urgent Help Needed – Amazon Denied Seller Account Due to Face ID Issue
Hi everyone,
My brother recently tried to create an Amazon seller account. He provided all the required information, uploaded his documents, and completed the Face ID verification. Since he is new to the process, he followed the instructions to the best of his understanding.
Unfortunately, Amazon refused his seller application, claiming that his seller ID and Face ID do not match. This is completely false. We submitted an appeal, but all we receive are automated bot replies. No real person is reviewing the case or conducting a second interview.
What’s more frustrating is that Amazon has now denied his application entirely and mentioned that he cannot sell in the future, without disclosing the exact reason. This seems very unfair, as first-time sellers may make unintentional mistakes. We believe the AI might have failed to recognize the Face ID correctly, possibly due to internet connectivity issues.
We are looking for a way to reach a real person at Amazon who can properly review the request and allow a second verification interview. Has anyone else faced this issue? Any advice on how to escalate the case and get a human to review it?
Any help would be greatly appreciated!
Thanks!
CASE ID: [17320026551] 1050561308702
@Manny_Amazon @Danny_Amazon @CR_Amazon
5 replies
Seller_05gojXmRXinfP
Anyone from Amazon Support would like to reply or escalate the case?
CR_Amazon
@Seller_05gojXmRXinfP
Hello there, my name is CR. Thank you for the case #'s, please allow me some time to do some checks on my end to see if I can provide you with any more information here.
Is this forum account the one linked to your brothers account?
Thank you for your patience.
CR_Amazon
CR_Amazon
@Seller_05gojXmRXinfP
Hello again. In taking a look at the case, I will not have anything further to share on my end outside of what was already communicated to you. I am not a member of Seller Support and do not have the same tools or visibility that they have on their end. Additionally, results of document/photo submissions and their investigations are not shared with us.
You may wish to try to open a thread directly in the Account Health category of this forum to connect directly with Account Health specialists there, but there is no guarantee that they'd have anything further to add here.
Thank you for understanding.
CR_Amazon
