NO FREE RETURNS
Customer bought a desk and requested a return since she ordered by mistake. I told her return is fine but we do NOT have free returns as stated. I told her I would provide labels (cheaper than Amazon's) and would deduct the shipping upon product return (about $100.00). Fast forward - Amazon promptly issues a full refund totally ignoring everything I said and before product was even returned.
Now product is back with damage and I now have to play the Safe-T claim game and lose.
Is " NO FREE RETURNS" a thing of the past. Customer admitted her mistake.
NO FREE RETURNS
Customer bought a desk and requested a return since she ordered by mistake. I told her return is fine but we do NOT have free returns as stated. I told her I would provide labels (cheaper than Amazon's) and would deduct the shipping upon product return (about $100.00). Fast forward - Amazon promptly issues a full refund totally ignoring everything I said and before product was even returned.
Now product is back with damage and I now have to play the Safe-T claim game and lose.
Is " NO FREE RETURNS" a thing of the past. Customer admitted her mistake.
1 reply
Quincy_Amazon
Hello @Seller_zItKc6FioEijy
Thank you for posting to the Forums.
If the order was returned through Amazon’s Prepaid Returns Label program, then it was refunded at first scan. I would suggest opening a case with our Support team if you need assistance on returns settings.
Regards,
Quincy_Amazon
