Hi all,

We have applied a prepaid label exemption to all of our high cost inventory, but it seems that this is not being applied on the system, with our customers able to return using a courier of their choice?

I can't see anything wrong with the template I have uploaded, and it has been working fine until recently? I have tried re-uploading and same issue despite it working well previously.

For reference, we ship all our own products and provide our own customer service and have our own courier for returns in line with the rest of our business.

Have I missed something obvious? Is it not working?

Thanks all!