Close European account but Keep USA, Canada, Mexico Account
My Case ID# 10180384432
I've been trying to get help from European support team but i'm not getting anywhere with them. USA support has confirmed my USA account is perfectly fine. The issue is on the global account. I'm being asked to verify myself on your end and also to add a bank/VAT account. I do not wish to sell outside the USA. I didn't request to sell internationally. On your end you keep asking me to verify myself and also to add the bank account. you have placed my seller account on LIMITED ACCESS. My request to you is, please remove this from my account so i will no longer have the international stuff/holds on it. USA support say i have to contact you to fix this issue. I've placed all international countries on vacation mode but that still doesn't remove the holds you have on my account. From what I was told, if I Cancel International/Global account on my own then that will also cancel my USA account and i will no longer have access to my entire accounts or funds. I was told that support has to fix it in a way that does not cancel my USA account. I need this resolved as soon as possible. All you support did when i contacted them was refer me back to usa supprt team and also send me a link with instructions on how to cancel account myself. doing so will cause my usa account to close also. the fix has to be done by you from what usa support told me. Since my account was switched to a global account and the LIMITATION was placed on my account on your end, i can't see anything. USA said they don't see any holds on my account on their end. HELP!!!!!
Close European account but Keep USA, Canada, Mexico Account
My Case ID# 10180384432
I've been trying to get help from European support team but i'm not getting anywhere with them. USA support has confirmed my USA account is perfectly fine. The issue is on the global account. I'm being asked to verify myself on your end and also to add a bank/VAT account. I do not wish to sell outside the USA. I didn't request to sell internationally. On your end you keep asking me to verify myself and also to add the bank account. you have placed my seller account on LIMITED ACCESS. My request to you is, please remove this from my account so i will no longer have the international stuff/holds on it. USA support say i have to contact you to fix this issue. I've placed all international countries on vacation mode but that still doesn't remove the holds you have on my account. From what I was told, if I Cancel International/Global account on my own then that will also cancel my USA account and i will no longer have access to my entire accounts or funds. I was told that support has to fix it in a way that does not cancel my USA account. I need this resolved as soon as possible. All you support did when i contacted them was refer me back to usa supprt team and also send me a link with instructions on how to cancel account myself. doing so will cause my usa account to close also. the fix has to be done by you from what usa support told me. Since my account was switched to a global account and the LIMITATION was placed on my account on your end, i can't see anything. USA said they don't see any holds on my account on their end. HELP!!!!!
1 reply
Roxy_Amazon
Hello A1YLJD6RA3XN9J,
Thank you for reaching out about the issues you're experiencing with your seller account. Based on the details you've provided, it seems like there is a limitation on your seller account that is preventing you from fully accessing your EU seller account.
Since this issue is related to the global/international and limited access aspects of your seller account, I recommend you to work with Amazon Seller Support to resolve this. They will be best equipped to investigate the specifics of your case and make the necessary adjustments so you can provide the information you need on the affected account.
If you already contacted them, please feel free to share the case ID number from your previous interactions with Seller Support with us here, since the one you have provided was not found on our system. This will help us look into your case further and provide additional assistance if needed. It's important that you work with Seller Support to properly address the global account issues before requesting a closure of any accounts, as closing accounts improperly could lead to further complications.
The recommended path forward is to work with Seller Support to resolve the limitations on your EU seller account. This likely involves properly resolving the violations there and subsequently closing or deactivating any global seller accounts that you do not intend to use, while ensuring your primary US-based account remains unaffected - Placing the international countries on vacation mode may is not enough to fully resolve the issues or avoid receiving future violations.
You can find relevant information on the Address a Multiple Account Policy violation and Selling policies and seller code of conduct pages.
Please let me know if you have any other questions. I'm happy to provide further guidance if needed.
Best regards,
-Roxy
