Safe-T claim Denied - Amazon are wrongly saying item eligible for free returns
Hi
Can anyone advise customer sent a return back saying item does not match website description (to claim free return presumably), but item does match. I have raised a Safe-T claim so we can get back the cost of the return label but Amazon are saying this has been denied as the item is eligible for free returns. I thought free returns was only for fashion and jewellery etc and this is an item of stationery. Can anyone please advise? Or know of any other admins I can tag to get this looked into please?
@Winston_Amazon
Safe-T claim Denied - Amazon are wrongly saying item eligible for free returns
Hi
Can anyone advise customer sent a return back saying item does not match website description (to claim free return presumably), but item does match. I have raised a Safe-T claim so we can get back the cost of the return label but Amazon are saying this has been denied as the item is eligible for free returns. I thought free returns was only for fashion and jewellery etc and this is an item of stationery. Can anyone please advise? Or know of any other admins I can tag to get this looked into please?
@Winston_Amazon
21 replies
Seller_hOZNPw7G8FIjl
What is the ASIN and had the item been moved to another category without your knowledge and thus was eligible for free returns?
We recently had some pendulum crystals moved from healing stones into the jewellery category (and thus free returns) because the bots picked up on the word "chain"
Seller_0msMReDTskp1Y
I had this exact thing a few weeks ago. None of my listings qualify for free returns, though customers try to finesse this all the time by (incorrectly) using one of the returns reasons that does qualify for seller funded returns. Item defective is most common.
Usually when this happens I raise a Safe-T claim and, to be fair, Amazon usually refund it within a few hours.
But a couple of weeks ago they wouldn't, claiming the item was eligible for a free return and they really dug their feet in.
In the end I gave up and sacrificed the £3.35.
Seller_BSaJorNvOfnXP
If it is a genuine case of a customer returning and using an incorrect return reason to gain a free return, I take a deduction by percentage and upload a jpeg that says we do not offer free returns, never had a customer challenge as they know what they've done. This is different for FBA and SFP though, but if it gets back to you damaged....
Seller_K8edOfPu9HEmN
Had the same a couple of weeks ago on a false reason for an electrical socket return. Seems that the free returns excuse is a new dodge to get out of stumping up the cost of returns, Amazon must be getting strapped for cash!
Seller_DfMOm9tgJKAex
i just do the return less the cost of the label
Seller_AVteysPitiEJq
I've just raised a safe-t claim as the buyer used 'defective, does not work' but I had the product back this morning in perfect condition. The comment was 'colour not as expected' so it's clear to me that they wanted me to foot the return. Product is in arts & crafts so will have to wait and see what Amazon do about this one.
Looks to me that buyers are getting wise on how to get free returns via merchant purchases (easy with FBA - it's a quick msg and hey presto, money back). I'm getting a lot of 'try before you buy' on the feathers I sell so thanks again Amazon, yet another nail in the coffin for FBA with us
