How do i make a complaint about Amazon Breaking their own policies????
At breaking point now and seriously had enough.
Let this be a warning to anyone thinking of selling on Amazon....DONT
1. Account shut down because i didnt put tracking information in as apparently was against Amazon Policies
2. Sent everything tracked and them Amazon are telling my customer their parcel is lost.
3. Because amazon are telling my customers the parcel is lost we now have a massive spike in A-Z guarantee claims.
4. Amazon are refunding these claims without even checking the tracking (These have been signed for and we have pictures of customers holding the items)
5. Got told to send via Amazon buy shipping for protection. (Which we are now paying more than outside but same carrier)
6. Amazon still telling customers parcel is Lost
7. NOW THEY ARE REFUNDING CUSTOMERS AGAIN ALTHOUGH I BOUGHT SHIPPING THROUGH THEM.
YOUR POLICY STATES I MUST SENT TRACKED WHICH I DO AND YOU IGNORE SO YOU BREAK YOU OWN POLICIES THERE.
YOU POLICY ALSO STATES IF YOU BUY THROUGH BUY SHIPPING I HAVE A PROTECTION AS A SELLER BECAUSE YOU TAKE RESPONSIBILITY FOR THE DELIVERY - YOU ARE BREAKING YOUR OWN POLICIES
Amazon is the biggest Fraud ring in existence. Time to send some court letters i think. £1500 has been defraused from us with the help of amazon. Yes Amazon you are implicit in fraud by allowing it to happen.
NEW SELLERS BEWARE
How do i make a complaint about Amazon Breaking their own policies????
At breaking point now and seriously had enough.
Let this be a warning to anyone thinking of selling on Amazon....DONT
1. Account shut down because i didnt put tracking information in as apparently was against Amazon Policies
2. Sent everything tracked and them Amazon are telling my customer their parcel is lost.
3. Because amazon are telling my customers the parcel is lost we now have a massive spike in A-Z guarantee claims.
4. Amazon are refunding these claims without even checking the tracking (These have been signed for and we have pictures of customers holding the items)
5. Got told to send via Amazon buy shipping for protection. (Which we are now paying more than outside but same carrier)
6. Amazon still telling customers parcel is Lost
7. NOW THEY ARE REFUNDING CUSTOMERS AGAIN ALTHOUGH I BOUGHT SHIPPING THROUGH THEM.
YOUR POLICY STATES I MUST SENT TRACKED WHICH I DO AND YOU IGNORE SO YOU BREAK YOU OWN POLICIES THERE.
YOU POLICY ALSO STATES IF YOU BUY THROUGH BUY SHIPPING I HAVE A PROTECTION AS A SELLER BECAUSE YOU TAKE RESPONSIBILITY FOR THE DELIVERY - YOU ARE BREAKING YOUR OWN POLICIES
Amazon is the biggest Fraud ring in existence. Time to send some court letters i think. £1500 has been defraused from us with the help of amazon. Yes Amazon you are implicit in fraud by allowing it to happen.
NEW SELLERS BEWARE
34 replies
Seller_76AUwmqvSyRIM
I feel your plain but I suggest that you read, read again and digest all Amazon policies regarding order shipping. Although what you are saying is reasonable, you are incorrect in many (most?) of the points you raised.
Seller_QuM1AZgzfU9x4
Tracking is not required, nor are you supposed to be protected from AtoZ claims if you buy postage through Amazon (just from the defect on your account).
That said Amazon does need to review it's AtoZ process.
Seller_ZJhFeE3tNKzfh
Prior to moving to Buy Shipping - how were you marking your orders as despatched?
What was the Shipping Carrier and Class?
Seller_7aV9GGKijpErb
why oh why does anyone build a business around FBM. FBA is the only reliable way to sell on amazon
Seller_l9DWGFvAaJQ2I
Amazon Buy Shipping is the same price as you normal RM stuff - all you do is link the 2 accounts and suddenly it's a 'reliable service'.
Beats me how that works, that pesky VTR.
Amazon don't take responsibility for deliveries made through Buy Shipping btw.
Seller_yAo12UfAg6lho
My account has been suspended a few times over the years due to low VTR even though I input tracking. Due to some of the products I sell not all the carriers are on the Amazon authorised list of carriers which is annoying. I have even sent proof of delivery including GPS and door step photos but to no avail.
Seller_yAo12UfAg6lho
BTW Letter before action does sometimes work. Here are the details you need:
Amazon UK Ltd1 Principal Place, Worship Street, London, London, EC2A 2FA, England
Email: amazon-uk-limitedlegal@amazon.com
Seller_hk02yt1EBBFen
try file a complaint with the Competition and Markets Authority (CMA) about amazon. If you believe that the case violates consumer protection laws or regulations, you can file a complaint with the Competition and Markets Authority (CMA). The CMA investigates various forms of consumer fraud and can take enforcement action against businesses or individuals engaged in deceptive practices.
Seller_9aQY6HrsaOEgf
Welcome to Amazon!!! Where Amazon gives 0 fxxks whatsoever about sellers!
Seller_DSmBlrx75rMb8
The only way is to take them to court, but they'll just suspend your account and you won't be able to afford to take them to court...
This is why they can do what they like, unfortunately.
