Urgent Help Needed for Seller Verification Issue - Country of Origin Mismatch
Since June 5, 2024, I have been receiving a message from Amazon stating that I need to verify my identity as a seller. However, every time I attempt this, the system responds with the following error: "The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided."
I hold an LLC in the USA and am a Colombian citizen. Neither the USA nor Colombia works, as I receive the same error message for both. As a result, my account has been inactive for almost a month, preventing me from selling any of my products.
I have contacted Amazon support multiple times via phone and messages but have not received a useful response. Some agents suggested selecting Mexico or Venezuela (my birth country) as the country of origin, but I never used these countries for registration. I tried their suggestions anyway, but they did not work either.
This situation is incredibly frustrating, and my account remains inactive due to an issue that even Amazon support cannot resolve. I am exhausted from receiving the same error message and making repeated calls and requests, which have proven useless in resolving my issue.
Urgent Help Needed for Seller Verification Issue - Country of Origin Mismatch
Since June 5, 2024, I have been receiving a message from Amazon stating that I need to verify my identity as a seller. However, every time I attempt this, the system responds with the following error: "The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided."
I hold an LLC in the USA and am a Colombian citizen. Neither the USA nor Colombia works, as I receive the same error message for both. As a result, my account has been inactive for almost a month, preventing me from selling any of my products.
I have contacted Amazon support multiple times via phone and messages but have not received a useful response. Some agents suggested selecting Mexico or Venezuela (my birth country) as the country of origin, but I never used these countries for registration. I tried their suggestions anyway, but they did not work either.
This situation is incredibly frustrating, and my account remains inactive due to an issue that even Amazon support cannot resolve. I am exhausted from receiving the same error message and making repeated calls and requests, which have proven useless in resolving my issue.
3 replies
Stevie_Amazon
Hey there @Seller_reIxOdxpRBlWE,
Thanks so much for posting here in the Seller Forums!
I am going to engage with another Community Manager who will review this information further.
All the best,
Stevie.
Nano_Amazon
Hello @Seller_reIxOdxpRBlWE
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the account verification issue, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_reIxOdxpRBlWE
I notice that our escalations team is actively addressing this issue in the case numbered 15618078141. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
