Stock missing at Amazon fullfillment centre
I've recently sent 6 boxes of products, containing 6 iteams per box, going to 6 different fullfilllment centres. My shipping history demonstrates my packages were received at fullfillment centres but only one box has been processed and available as a listing.
Amazon have stated the shipment was 'Investigation Completed - shipment contents counted and confirmed'. Each time I email support I'm told there is no was I can be reimbursed, despite amazon claiming they recieved my boxes of invetory.
Does anyone has any advice on how I could solve this? Hundreds of pounds worth of invetory is effectively 'missing' and each email I receive from Amazon is generic and doesnt give any real explanation of the processes involved.
Thanks
8 replies
Sakura_Amazon_
Hello @Seller_AeguohPVBc41I,
This is Sakura from Amazon.
Could you share the case ID? I can't promise anything, but I would like to look into it.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_AeguohPVBc41I,
In the meantime I have contacted the Partner Team to review your situation.
They contacted you via case 9563234572. Please, keep us updated.
Have a nice day,
Sakura
Seller_5N56wDt8mg6Ox
You need to contact managingdirector@amazon.co.uk
Seller_g10Ssz4IYa3lq
My suggestion is to get proof of delivery from your shipping company that they got received at the time of delivery from amazon.Provide this as a proof and your case will be opened than sucessfully and hopefully you will get solution.
Thank you!
Seller_gAZ1vRi5BgoQR
I get this all the time when sending inventory to BHX4
The items often arrive at the fulfilment centre, then get lost when being transferred to other fulfilment centres.
Have you checked your Inventory Ledger Report for the relevant ASIN's?
