United States Store Status is Inactive
Twice now, I've submitted the required information for the Identity Verification, but the United States store is still marked as "Inactive". After Changing/Updating the required credit card information, the store still isn't active.
The product was shipped for FBA Fulfillment over a month ago and have all been received by Amazon and is ready for sale.
The "Get Help and Resources" page indicates that the account must be in good standing to list on Amazon. However, the account is healthy in all three stores (Canada, Mexico, United States).
I've opened multiple Support Cases with Amazon, only for them to brush it off and give the same automated response of "We cannot provide support on this matter because your request is not related to seller identity verification or related processes."
I'm at my wits end and am looking to see if anyone else has gone through this, or if someone from Amazon can actually investigate the issue rather than send the automated response.
United States Store Status is Inactive
Twice now, I've submitted the required information for the Identity Verification, but the United States store is still marked as "Inactive". After Changing/Updating the required credit card information, the store still isn't active.
The product was shipped for FBA Fulfillment over a month ago and have all been received by Amazon and is ready for sale.
The "Get Help and Resources" page indicates that the account must be in good standing to list on Amazon. However, the account is healthy in all three stores (Canada, Mexico, United States).
I've opened multiple Support Cases with Amazon, only for them to brush it off and give the same automated response of "We cannot provide support on this matter because your request is not related to seller identity verification or related processes."
I'm at my wits end and am looking to see if anyone else has gone through this, or if someone from Amazon can actually investigate the issue rather than send the automated response.
4 replies
Josh_Amazon
Hello @Seller_oFYQ5nQi92bQF,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have been experiencing with your account activation. In this case, we recently had issues with the account verification on many seller accounts, situation that was addressed and fixed by our team by now. In order to proceed with the correct activation of your account, you just need to update your payment information once again, this will trigger the correct verification on your account and you should get your listing status activated. Please go ahead and update your credit card on the account with the following steps:
- Go to Settings, and click Account Info.
- From Payment Information, select Charge Methods.
- Click Replace Charge Method for the credit or debit card you would like to replace, and select the store where you would like to assign a new charge method.
- Select an option to either Add a new credit or debit card, or select a card that is already available in Seller Central. Enter the requested information exactly as it appears on your credit or debit card statement.
It may take up to 48 hours for updates to your credit card information to reflect on your seller account. Once the information is updated, your account will be reactivated and any restrictions will be removed. If this doesn't solve the issue and you need more help, you can always reach out to our Seller Support team.
For more information you can go to Update credit or debit card information.
Kind regards,
-Josh
Seller_GuNkdwSS9QOAb
Hi @Seller_oFYQ5nQi92bQF !
Have you solved that problem yet? I have the same problem as you, and I'm also in a vicious cycle of Support :(
