URGENT!... I can't log in to my merchant account.
Hello friends
I accidentally deleted the email address that I had entered into my seller account. I have had phone calls and dozens of emails with Amazon, but no official has been able to solve my problem. I especially appeal to Amazon officials who are reading this message... Please help me!...
(Note: I opened this account with the same information as my other account, just so I could talk to Amazon via live chat. Let me say even more, I thought that I would be suspended, then maybe I could tell my problem to someone. But since I received a notification that I had to take action on my previous account, I cannot do anything from this account except live chat. As you know, I cannot log in to my other account)
I hope the authorities hear my voice and solve my problem. During the time I could not log in to my account, dozens of my customers were victimized, I could not send my orders. :-(
URGENT!... I can't log in to my merchant account.
Hello friends
I accidentally deleted the email address that I had entered into my seller account. I have had phone calls and dozens of emails with Amazon, but no official has been able to solve my problem. I especially appeal to Amazon officials who are reading this message... Please help me!...
(Note: I opened this account with the same information as my other account, just so I could talk to Amazon via live chat. Let me say even more, I thought that I would be suspended, then maybe I could tell my problem to someone. But since I received a notification that I had to take action on my previous account, I cannot do anything from this account except live chat. As you know, I cannot log in to my other account)
I hope the authorities hear my voice and solve my problem. During the time I could not log in to my account, dozens of my customers were victimized, I could not send my orders. :-(
4 replies
Emet_Amazon
Hello @ENTALPI_STORE_2,
Thank you for posting your concerns with your account.
Can you explain what you mean by you "accidentally deleted the email address"? Depending on what you are implying and the specific situation this could be permanent. Did you contact customer service and request the original account be closed or information be removed? If so this is not a reversible action.
Why was this information deleted? When you deleted this information, did you also lose access to your buying account associated with your store? If so the deletion of the information has severed your ability to access this store which is a permanent effect.
Due to the possibility that the original account can no longer be accessed, you will need to address your original account issue by submitting a case with the originally requested information from your original account. This can be transferred and reviewed by the appropriate teams. Can post your performance notification from that account here so i can offer more guidance on your original situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_j1yg0qKWMttty,
Thank you for following up.
But the problem is that I can't access my original account.
I think only someone from the technical team can solve this problem.
As noted, you attempted to close a deactivated store when you tried to close it through the buying account. This removed you ability to sign into this store. As this is irreversible, no technical team can fix this an is permanent.
The only path you would have to reactivate your current remaining store is as mentioned. Create a case on your currently accessible store, provide all required information from the original store and post your case ID here. Without this action, both account will remain permanently deactivated, as his would be the only path forward at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
