Entire Balance in Account Level Reserve for over 2 months
Hi, can any mods help, our entire payment balance has been in Account level reserve for months. On a couple of occasions some of the balance was showing in Net proceeds, but then just before the disbursement date, the whole balance goes into account level reserve and nothing is disbursed and then the full balance carries over and shows as net proceeds at the beginning of the next settlement. Literally nothing works with this system and it's all over the place. Clearly its been over 7 days since the delivery date as this has been having for almost 3 months now. We have put in several seller support cases over these 3 months and every one just gets marked as "Transferred" and nothing gets fixed and we don't hear anything from anyone.
Also worth noting, we have no issues in our Account health, no warnings or violations whatsoever and a perfect healthy Account health.
Some example case IDs are: 16356566771, 16356806621, 16371831101, 16379019481
Entire Balance in Account Level Reserve for over 2 months
Hi, can any mods help, our entire payment balance has been in Account level reserve for months. On a couple of occasions some of the balance was showing in Net proceeds, but then just before the disbursement date, the whole balance goes into account level reserve and nothing is disbursed and then the full balance carries over and shows as net proceeds at the beginning of the next settlement. Literally nothing works with this system and it's all over the place. Clearly its been over 7 days since the delivery date as this has been having for almost 3 months now. We have put in several seller support cases over these 3 months and every one just gets marked as "Transferred" and nothing gets fixed and we don't hear anything from anyone.
Also worth noting, we have no issues in our Account health, no warnings or violations whatsoever and a perfect healthy Account health.
Some example case IDs are: 16356566771, 16356806621, 16371831101, 16379019481
7 replies
Seller_kIukTwdhvntAp
"Also worth noting, we have no issues in our Account health, no warnings or violations whatsoever and a perfect healthy Account health."
Not everything that Amazon follows and monitors shows up in those locations. They may be looking at things such as some authenticity complaints that they are keeping under wraps at this time.
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.
If the answer to that is NO and you are doing FBA you might consider doing a removal order to stop Amazon from seizing your merchandise as well as your money IF they are looking at some serious charges.
Hey guys – any help for the OP? Case numbers above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
BUT, it’s a weekend (and a LONG Holiday weekend at that) and all the MODS are off partying 😁😁 so it may be early next week before you hear back! Actually, they are short staffed (on purpose) on weekends because Amazon doesn’t think anything bad happens then!
Connor_Amazon
Hi @Seller_8W2FSX8qQ9eyP
Connor from Amazon here, thanks for reaching out.
I did review your account and saw that your balance is net positive, however I totally get the frustration that it may revert back to account level reserve when it comes to your next settlement date.
Thanks for the case IDs. I've escalated the issue to our partner team to investigate this further. As soon as I hear back from them, I will respond here. You will also receive an update as well, so monitor your inbox for e-mails from support.
Let me know if you have an other questions while we wait.
Also check out the Common reasons for an account level reserve help page as well.
Best,
Connor
Connor_Amazon
Hi @Seller_8W2FSX8qQ9eyP
I was able to clear this amount from the Account Level reserve.
Transfer of $5,340.69 scheduled to initiate on 11/4/2024*.
Please let me know if you have any further questions,
Connor
