My account has been deactivated in error and I cannot reactivate it
My account has been deactivated and I believe that it has been in error. Now that I try to reactivate it, every time I get the same message with no specific explanation on how to solve the problem. I think no one is reading what I write in my messages when try to reactivate. I can not also ask for a call since the help section has become very limited after deactivation. This is frustrating and I do not know what to do!
Anyone have had such an experience? I would appreciate it if you could share what you've done.
My account has been deactivated in error and I cannot reactivate it
My account has been deactivated and I believe that it has been in error. Now that I try to reactivate it, every time I get the same message with no specific explanation on how to solve the problem. I think no one is reading what I write in my messages when try to reactivate. I can not also ask for a call since the help section has become very limited after deactivation. This is frustrating and I do not know what to do!
Anyone have had such an experience? I would appreciate it if you could share what you've done.
4 replies
Seller_dotifYADa0BWY
Post your performance notification here so we can advise you how to proceed.
Atlas_Amazon
Hello @Seller_Uz39z09OLmebC
Thank you for the information provided regarding the issues you have seen recently. I understand that your account has been impacted, and you are looking to resolve the issue. I see that you have provided two messages for two different account concerns. Did you receive them both on the same marketplace? Did you recognize the account name that was provided in the message about the associated account?
The first message provided seems to indicate there are concerns regarding the authorization for a specific trademark. Do you have the requested authorization details to dispute this concern? If you have attempted to provide them for review, could you share the response that you received? What type of set up do you have for the acquisition of your inventory?
As for the association, you will need to identify where you became associated to the other account. Once identified, you will need to provide an explanation on how you became associated and and why. If our team is unable to validate the submission or it does not align with what they are seeing, they will reject the attempt. In that situation, you would need the associated account to resolve their issues for you to move forward.
We encourage you to provide more information or details that you have regarding this situation and these issues you are seeing so we may better understand your next steps.
Best,
Atlas
