pending to unshipped after despatch cut off time - but still marked to be sent that day.
strange one - and this has happened before - where a premium or prime order that was delayed in payment processing eventually goes to unshipped status beyond the cut off time making it impossible to be sent on time.
prime order placed at 00:42 on 1st August
stuck in pending for an extended period of time (actually all day)
was still stuck in pending at 18:00 on the evening of the 1st August when I printed off the last four orders which then left no orders in unshipped and just the pending order in the pending screen
checking the amazon account late that night - the rogue order was then showing as "unshipped" but despatch by 22:59 on 01/08/2025 for delivery 02/08/2025
Amazon seller support cannot provide a timestamp of when the pending order converted to unshipped.
Apparently the only data held on this order is the time the order was placed and the date/time it was despatched and then the delivery date/time
how very convenient!
pending to unshipped after despatch cut off time - but still marked to be sent that day.
strange one - and this has happened before - where a premium or prime order that was delayed in payment processing eventually goes to unshipped status beyond the cut off time making it impossible to be sent on time.
prime order placed at 00:42 on 1st August
stuck in pending for an extended period of time (actually all day)
was still stuck in pending at 18:00 on the evening of the 1st August when I printed off the last four orders which then left no orders in unshipped and just the pending order in the pending screen
checking the amazon account late that night - the rogue order was then showing as "unshipped" but despatch by 22:59 on 01/08/2025 for delivery 02/08/2025
Amazon seller support cannot provide a timestamp of when the pending order converted to unshipped.
Apparently the only data held on this order is the time the order was placed and the date/time it was despatched and then the delivery date/time
how very convenient!
1 reply
Seller_Nprc5XWvdLYk9
seems the member of the leadership team who last responded to us is not aware of pending orders that remain pending for an extended period of time.