Addressing the issue of seller code of conduct "accurate information"

I have provided a detailed explanation both through an appeal and during a phone call regarding the issue of the seller code of conduct, specifically the "accurate information" clause. However, the Amazon support team has not been supportive in addressing the issue effectively. They have given me various methods to resolve the problem without a clear resolution. When I request specific details about the violation, they repeatedly send the same generic message, and their responses on calls are inconsistent. How should I deal with this situation?