Hello,

It has been over 3 months that a message for verification process was received. From then I have uploaded the required files, with last time 2 days ago. The required file was the Articles of Association of my company. So, the document that I have uploaded is the Articles of Association itself. Officially translated into english, which is an acceptable language. I uploaded it with the original document in one PDF. The file meets ALL THE REQUIREMENTS, but today I received again a message that informed me that the document was rejected with the reason "Invalid document". Of course, the reason is unacceptable, as my document is the RIGHT document as indicated. To mention that all my listings have become inactive, I cannot sell anything due to amazon's inability to handle such situations. This has a huge impact to my business and every time I contact them, the case is forwarded without any proper guidance and help, just with automated chats. I am frustrated with Amazon's support, I cannot understand why such a huge company has so inappropriate handling in support problems. Do anyone know a phone number in order to contact support? (As, the support team said that they cannot give me a contact number and I have to create a case and ask for a call back---I did it and OF COURSE NOBODY HAS CALLED ME BACK---.)

@Simon_Amazon

@Sakura_Amazon_

Thank you in advance.