We sell FBA. We found recently that Amazon had made one of our listings Active when we had never sold it previously (its never been Active, we don't want it to be Active yet) The listing in question is a placeholder for a product we do not yet have any stock available for, we opened the listing as we need the ASIN etc for the labelling in China..

In the time the listing was Active, someone has bought two units! The order is currently 'Open' awaiting payment verification.

I have been unable to cancel this Open order - please can anyone tell us how to do it? We raised a case with SS but they are currently sitting on it without any update since last week...

Thanks