Letter of Authorization rejected and no response on Appeal
Hello Seller community,
We are facing an issue regarding the amazon UK account. Our account was deactivated due to IP issues against three ASINs.
We have provided agreement with the supplier and even the invoice. But the appeal was rejected.
We have provided a detailed POA by deleting all ASINs from the inventory and providing the surety that we will change our supplier. But we got no response on our appeal.
It’s really becoming hard for us and we could not figure out what’s wrong. Any suggestions please?
Letter of Authorization rejected and no response on Appeal
Hello Seller community,
We are facing an issue regarding the amazon UK account. Our account was deactivated due to IP issues against three ASINs.
We have provided agreement with the supplier and even the invoice. But the appeal was rejected.
We have provided a detailed POA by deleting all ASINs from the inventory and providing the surety that we will change our supplier. But we got no response on our appeal.
It’s really becoming hard for us and we could not figure out what’s wrong. Any suggestions please?
33 replies
Seller_7VbclcPFFRTnc
2 things to note
- you say you have permission from your supplier
- you will change your supplier
why change if you are correctly buying ?
does you invoice have all the require info on -
suppliers name, address, tel number, website, vat number
your details as registered on amazon
are they trade only - not retail
what was the asin in question ? is it a brand and if so, did you get permission from the Brand owner ?
Seller_f5cnodyVjLD4S
Do check the invoice was not proforma, as Amazon will not accept it.
Seller_NoMNQDGnEW5Bx
Since this will be the standard ASIN check your only option might well be to buy stock and promise to change your business model.
But sorting your vat would be a good start as your vat number isn’t on your account, that vat number is invalid so if amazon do any checks that wouldn’t look good
Seller_Dju0fEUswgj6t
Amazon rules are rubbish, some of them definitely illegal.
Ash_Amazon
Hello @Beelineeplus,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that your account has been suspended and you need help with your account reactivation.
Could you please share the recent notification you received on your appeal?.
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
