Tax Id Verification (In Progress) INFORM CONSUMER ACT - Account at Risk of Deactivation
I recently submitted my INFORM Consumers Act verification using the same information as last year. However, a few days later, I received a warning stating, "Your account is at risk of deactivation," with the Tax ID verification still in progress and no actions available except to wait.
Looking into the screens all is verified except the Tax information saying ( In Progress) so I re filed form and got the green confirmation at the end of process. But when going back to Tax Information the banner and in progress status is still there.
This is very worrying banner , and probably a glitch .With Thousands invested in stock im at more risk of not knowing what's going on.
@Emet_Amazon
@Atlas_Amazon
@Connor_Amazon
Tax Id Verification (In Progress) INFORM CONSUMER ACT - Account at Risk of Deactivation
I recently submitted my INFORM Consumers Act verification using the same information as last year. However, a few days later, I received a warning stating, "Your account is at risk of deactivation," with the Tax ID verification still in progress and no actions available except to wait.
Looking into the screens all is verified except the Tax information saying ( In Progress) so I re filed form and got the green confirmation at the end of process. But when going back to Tax Information the banner and in progress status is still there.
This is very worrying banner , and probably a glitch .With Thousands invested in stock im at more risk of not knowing what's going on.
@Emet_Amazon
@Atlas_Amazon
@Connor_Amazon
5 replies
Seller_98RdbDydmCkyu
I have the same issue. I called Amazon seller support and was told that I needed to enter my VAT/GST number. However I am a canadian selling on Amazon.com. My number is a Canadian 15 digit number and it states I need a 16 digit number. I called the IRS and they are just as confused about this as I am. HELP!
Is this a problem with just Canadian sellers on Amazon.com???
Emet_Amazon
Hello @Seller_tW1lUDv83pUO2,
Thank you for posting your experience with the INFORM verification process.
I recently submitted my INFORM Consumers Act verification using the same information as last year. However, a few days later, I received a warning stating, "Your account is at risk of deactivation," with the Tax ID verification still in progress and no actions available except to wait.
Looking into the screens all is verified except the Tax information saying ( In Progress) so I re filed form and got the green confirmation at the end of process. But when going back to Tax Information the banner and in progress status is still there.
This is very worrying banner , and probably a glitch .With Thousands invested in stock im at more risk of not knowing what's going on.
As you mentioned, you received a notification stating your account was at risk of deactivation due to the tax ID verification. You additionally mentioned that the tax information was verified and received the green confirmation, and that the situation was very worrisome. So I can help provide a resolution to the situation I have worked with the appropriate teams to confirm this is a known issue impacting a number of sellers. At this time I have no requests or actions that are required by you. I have shared your situation and information with the appropriate teams to ensure they review your account further to complete the verification.
This team will provide updates on their progress, once I have any additional information from them I will follow up here to keep you updated on the situation.
As a few of you are sharing your experiences with this as well, I would ask that you please create your own topic in the account health category. Although the situation seems similar, there may be different resolutions or requirements. Creating your own topic allows us to research your specific issue and follow up with you directly. If you create your own topic, you are welcome to tag myself or other moderators for more visibility.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_tW1lUDv83pUO2,
I am reaching out as I have received updates on your situation.
I have been informed that he account should now be fully compliant with the INFORM verification process. All banners should now be removed from the account. As the issue should be resolved and INFORM compliance completed, I would ask if you run into any new or reoccurring issues to follow up with screenshots or examples of your situation so I can continue to work towards a resolution with our teams.
Emet.
