Demanding refund for "not delivered" even though tracking shows it was?
Am I obliged to refund customers who receive the item in timely manner, tracking clearly shows royal mail have delivered it to the customer, yet the customer pretends "it was not my door in the tracking photo" or "there is no door number on the photo so it was not me"?
I sell about 3 items a week, so not a mass seller. Two customers have already pulled this.
Thanks for your help!
Demanding refund for "not delivered" even though tracking shows it was?
Am I obliged to refund customers who receive the item in timely manner, tracking clearly shows royal mail have delivered it to the customer, yet the customer pretends "it was not my door in the tracking photo" or "there is no door number on the photo so it was not me"?
I sell about 3 items a week, so not a mass seller. Two customers have already pulled this.
Thanks for your help!
1 reply
Seller_76AUwmqvSyRIM
No, you are not obliged to refund but you need to weigh the pros and cons, bearing in mind that if they contact Amazon or raise an A-to-Z guarantee claim, the likelihood is that Amazon will refund them out of your funds and defect will get slapped onto your account.
For “it wasn’t my door” claims, you could check on google street view although the photos may be out of date.
There is also the possibility that the customers are telling the truth so check any GPS tracking or maps of the delivery location and verify.
