COO Ive had 2 different answers to the same question on Live Chat ?
Hi all, bit confused to be honest. I got the email about adding COO to my listings, so went on live chat ( inconvenient compared to emails ) ,and got 1 Yes and 1 No to this question:
I have received an email concerning Country of Origin (COO) for goods shipped cross-border to customers in EU and UK and I need some advice please. I don't ship outside of the UK so the 2 reasons given for having to comply with COO are:
You are required to provide COO for all your goods which you ship to customers:
From non-EU countries or territories into the EU
or
From non-UK countries or territories into the UK
I do neither of these, so do I need to take any action at all?
So I have screenshot the answer that my listings, sales and account wont be affected by not completing this, but I don't feel confident as it seems the Amazon doesn't seem to know themselves.
COO Ive had 2 different answers to the same question on Live Chat ?
Hi all, bit confused to be honest. I got the email about adding COO to my listings, so went on live chat ( inconvenient compared to emails ) ,and got 1 Yes and 1 No to this question:
I have received an email concerning Country of Origin (COO) for goods shipped cross-border to customers in EU and UK and I need some advice please. I don't ship outside of the UK so the 2 reasons given for having to comply with COO are:
You are required to provide COO for all your goods which you ship to customers:
From non-EU countries or territories into the EU
or
From non-UK countries or territories into the UK
I do neither of these, so do I need to take any action at all?
So I have screenshot the answer that my listings, sales and account wont be affected by not completing this, but I don't feel confident as it seems the Amazon doesn't seem to know themselves.
4 replies
Kai_Amazon
Hi @Seller_uXvbuqGy3NJnz,
I'm Kai, community manager. I understand you've received conflicting information about COO requirements. Could you please provide your case IDs from your Live Chat sessions? This will help us investigate the different responses you received.
Please review Help Page:
Providing Country of origin for goods shipped cross-border to customers in the EU and UK
Best,
Kai