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Seller_RguKGMHvWFmo3

No point to using AMAZON BUY SHIPPING ANYMORE?

@Ezra_Amazon

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

909 views
22 replies
Manage Buyer Experience
Tags:A to Z Claims, Customer
90
Reply
user profile
Seller_RguKGMHvWFmo3

No point to using AMAZON BUY SHIPPING ANYMORE?

@Ezra_Amazon

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

Manage Buyer Experience
Tags:A to Z Claims, Customer
90
909 views
22 replies
Reply
22 replies
user profile
Seller_469SU3Aj73sZL
In reply to: Seller_RguKGMHvWFmo3’s post

You should report this to the Small Business Commissioner together with your evidence and replies

70
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_RguKGMHvWFmo3’s post

same here - but @Ezra_Amazon is aware of our one.

it seems that amazon sometimes cannot see that buy-shipping was used for an order's shipping - this would seem to be the root of the issue.

10
user profile
Seller_GUa1kNcsVGTVB
In reply to: Seller_RguKGMHvWFmo3’s post

We use Amazon Logistics for shipping, where they amazon come themselves and pick up daily from us and delivery to our customers,

We still get get a defect on our ODR if not received. How is this even possible?

we do not even use a third party delivery company, its absolutely ridiculous

90
user profile
Seller_AbtPA7PB0OrTf
In reply to: Seller_RguKGMHvWFmo3’s post

Amazon buy shipping only protects you from A-Z claims for 'Did not receive' every other A-Z claim is not protected with amazon buy shipping.

00
user profile
Seller_tLx8Dbnj2mlIb
In reply to: Seller_RguKGMHvWFmo3’s post

Hello guys

From my own experience all that it's needed to do for the claims not to count on the ODR is to appeal them using the following EXACT wording (it has worked for me every time on at least 15 occassions):

''Hello

This A-Z claim should not affect my ODR (Order Defect Rate) as I purchased Amazon's Buy Shipping for it and it was also shipped on time, and your own policy (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) clearly states: ''If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.''

I'm fine with covering the financial part but my ODR should ABSOLUTELY NOT BE AFFECTED AT ALL by this A-Z Claim and hence I expect the decison for this claim to affect my ODR to be reveresed asap, otherwise you guys would be breaching your own policy and this would be INCREDIBLY UNFAIR ON THE SELLER (ME)...

Yours sincerely;

(your name here)''

Hope this helps

Ripley

40
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_RguKGMHvWFmo3’s post

What was the reason for the A to Z? I only ask because people get the wrong idea about Buy Shipping labels occasionally. You're only protected from your ODR being hit when using Buy Shipping if the AtoZ was due to delivery issues or INR.

I know Amazon still mess those up all the time as well, but it's worth pointing out.

00
user profile
Roberto_Amazon
In reply to: Seller_RguKGMHvWFmo3’s post

Hello! @DJC123

This is Roberto. Thank you for using the Forums, I am currently looking into the details of the orders to prepare for an appeal,

user profile
Seller_RguKGMHvWFmo3
205-5861880-5028322 & 026-0323377-7589176
View post

I will contact you back once I have an update.

For the order below, the ODR impact has already been removed.

user profile
Seller_RguKGMHvWFmo3

114-9806484-2816247

View post

Thanks for the patience,

Roberto

01
Follow this discussion to be notified of new activity
user profile
Seller_RguKGMHvWFmo3

No point to using AMAZON BUY SHIPPING ANYMORE?

@Ezra_Amazon

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

909 views
22 replies
Manage Buyer Experience
Tags:A to Z Claims, Customer
90
Reply
user profile
Seller_RguKGMHvWFmo3

No point to using AMAZON BUY SHIPPING ANYMORE?

@Ezra_Amazon

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

Manage Buyer Experience
Tags:A to Z Claims, Customer
90
909 views
22 replies
Reply
user profile

No point to using AMAZON BUY SHIPPING ANYMORE?

by Seller_RguKGMHvWFmo3

@Ezra_Amazon

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

Manage Buyer Experience
Tags:A to Z Claims, Customer
90
909 views
22 replies
Reply
22 replies
22 replies
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user profile
Seller_469SU3Aj73sZL
In reply to: Seller_RguKGMHvWFmo3’s post

You should report this to the Small Business Commissioner together with your evidence and replies

70
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_RguKGMHvWFmo3’s post

same here - but @Ezra_Amazon is aware of our one.

it seems that amazon sometimes cannot see that buy-shipping was used for an order's shipping - this would seem to be the root of the issue.

10
user profile
Seller_GUa1kNcsVGTVB
In reply to: Seller_RguKGMHvWFmo3’s post

We use Amazon Logistics for shipping, where they amazon come themselves and pick up daily from us and delivery to our customers,

We still get get a defect on our ODR if not received. How is this even possible?

we do not even use a third party delivery company, its absolutely ridiculous

90
user profile
Seller_AbtPA7PB0OrTf
In reply to: Seller_RguKGMHvWFmo3’s post

Amazon buy shipping only protects you from A-Z claims for 'Did not receive' every other A-Z claim is not protected with amazon buy shipping.

00
user profile
Seller_tLx8Dbnj2mlIb
In reply to: Seller_RguKGMHvWFmo3’s post

Hello guys

From my own experience all that it's needed to do for the claims not to count on the ODR is to appeal them using the following EXACT wording (it has worked for me every time on at least 15 occassions):

''Hello

This A-Z claim should not affect my ODR (Order Defect Rate) as I purchased Amazon's Buy Shipping for it and it was also shipped on time, and your own policy (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) clearly states: ''If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.''

I'm fine with covering the financial part but my ODR should ABSOLUTELY NOT BE AFFECTED AT ALL by this A-Z Claim and hence I expect the decison for this claim to affect my ODR to be reveresed asap, otherwise you guys would be breaching your own policy and this would be INCREDIBLY UNFAIR ON THE SELLER (ME)...

Yours sincerely;

(your name here)''

Hope this helps

Ripley

40
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_RguKGMHvWFmo3’s post

What was the reason for the A to Z? I only ask because people get the wrong idea about Buy Shipping labels occasionally. You're only protected from your ODR being hit when using Buy Shipping if the AtoZ was due to delivery issues or INR.

I know Amazon still mess those up all the time as well, but it's worth pointing out.

00
user profile
Roberto_Amazon
In reply to: Seller_RguKGMHvWFmo3’s post

Hello! @DJC123

This is Roberto. Thank you for using the Forums, I am currently looking into the details of the orders to prepare for an appeal,

user profile
Seller_RguKGMHvWFmo3
205-5861880-5028322 & 026-0323377-7589176
View post

I will contact you back once I have an update.

For the order below, the ODR impact has already been removed.

user profile
Seller_RguKGMHvWFmo3

114-9806484-2816247

View post

Thanks for the patience,

Roberto

01
Follow this discussion to be notified of new activity
user profile
Seller_469SU3Aj73sZL
In reply to: Seller_RguKGMHvWFmo3’s post

You should report this to the Small Business Commissioner together with your evidence and replies

70
user profile
Seller_469SU3Aj73sZL
In reply to: Seller_RguKGMHvWFmo3’s post

You should report this to the Small Business Commissioner together with your evidence and replies

70
Reply
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_RguKGMHvWFmo3’s post

same here - but @Ezra_Amazon is aware of our one.

it seems that amazon sometimes cannot see that buy-shipping was used for an order's shipping - this would seem to be the root of the issue.

10
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_RguKGMHvWFmo3’s post

same here - but @Ezra_Amazon is aware of our one.

it seems that amazon sometimes cannot see that buy-shipping was used for an order's shipping - this would seem to be the root of the issue.

10
Reply
user profile
Seller_GUa1kNcsVGTVB
In reply to: Seller_RguKGMHvWFmo3’s post

We use Amazon Logistics for shipping, where they amazon come themselves and pick up daily from us and delivery to our customers,

We still get get a defect on our ODR if not received. How is this even possible?

we do not even use a third party delivery company, its absolutely ridiculous

90
user profile
Seller_GUa1kNcsVGTVB
In reply to: Seller_RguKGMHvWFmo3’s post

We use Amazon Logistics for shipping, where they amazon come themselves and pick up daily from us and delivery to our customers,

We still get get a defect on our ODR if not received. How is this even possible?

we do not even use a third party delivery company, its absolutely ridiculous

90
Reply
user profile
Seller_AbtPA7PB0OrTf
In reply to: Seller_RguKGMHvWFmo3’s post

Amazon buy shipping only protects you from A-Z claims for 'Did not receive' every other A-Z claim is not protected with amazon buy shipping.

00
user profile
Seller_AbtPA7PB0OrTf
In reply to: Seller_RguKGMHvWFmo3’s post

Amazon buy shipping only protects you from A-Z claims for 'Did not receive' every other A-Z claim is not protected with amazon buy shipping.

00
Reply
user profile
Seller_tLx8Dbnj2mlIb
In reply to: Seller_RguKGMHvWFmo3’s post

Hello guys

From my own experience all that it's needed to do for the claims not to count on the ODR is to appeal them using the following EXACT wording (it has worked for me every time on at least 15 occassions):

''Hello

This A-Z claim should not affect my ODR (Order Defect Rate) as I purchased Amazon's Buy Shipping for it and it was also shipped on time, and your own policy (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) clearly states: ''If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.''

I'm fine with covering the financial part but my ODR should ABSOLUTELY NOT BE AFFECTED AT ALL by this A-Z Claim and hence I expect the decison for this claim to affect my ODR to be reveresed asap, otherwise you guys would be breaching your own policy and this would be INCREDIBLY UNFAIR ON THE SELLER (ME)...

Yours sincerely;

(your name here)''

Hope this helps

Ripley

40
user profile
Seller_tLx8Dbnj2mlIb
In reply to: Seller_RguKGMHvWFmo3’s post

Hello guys

From my own experience all that it's needed to do for the claims not to count on the ODR is to appeal them using the following EXACT wording (it has worked for me every time on at least 15 occassions):

''Hello

This A-Z claim should not affect my ODR (Order Defect Rate) as I purchased Amazon's Buy Shipping for it and it was also shipped on time, and your own policy (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) clearly states: ''If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.''

I'm fine with covering the financial part but my ODR should ABSOLUTELY NOT BE AFFECTED AT ALL by this A-Z Claim and hence I expect the decison for this claim to affect my ODR to be reveresed asap, otherwise you guys would be breaching your own policy and this would be INCREDIBLY UNFAIR ON THE SELLER (ME)...

Yours sincerely;

(your name here)''

Hope this helps

Ripley

40
Reply
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_RguKGMHvWFmo3’s post

What was the reason for the A to Z? I only ask because people get the wrong idea about Buy Shipping labels occasionally. You're only protected from your ODR being hit when using Buy Shipping if the AtoZ was due to delivery issues or INR.

I know Amazon still mess those up all the time as well, but it's worth pointing out.

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_RguKGMHvWFmo3’s post

What was the reason for the A to Z? I only ask because people get the wrong idea about Buy Shipping labels occasionally. You're only protected from your ODR being hit when using Buy Shipping if the AtoZ was due to delivery issues or INR.

I know Amazon still mess those up all the time as well, but it's worth pointing out.

00
Reply
user profile
Roberto_Amazon
In reply to: Seller_RguKGMHvWFmo3’s post

Hello! @DJC123

This is Roberto. Thank you for using the Forums, I am currently looking into the details of the orders to prepare for an appeal,

user profile
Seller_RguKGMHvWFmo3
205-5861880-5028322 & 026-0323377-7589176
View post

I will contact you back once I have an update.

For the order below, the ODR impact has already been removed.

user profile
Seller_RguKGMHvWFmo3

114-9806484-2816247

View post

Thanks for the patience,

Roberto

01
user profile
Roberto_Amazon
In reply to: Seller_RguKGMHvWFmo3’s post

Hello! @DJC123

This is Roberto. Thank you for using the Forums, I am currently looking into the details of the orders to prepare for an appeal,

user profile
Seller_RguKGMHvWFmo3
205-5861880-5028322 & 026-0323377-7589176
View post

I will contact you back once I have an update.

For the order below, the ODR impact has already been removed.

user profile
Seller_RguKGMHvWFmo3

114-9806484-2816247

View post

Thanks for the patience,

Roberto

01
Reply
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