Lost access to authenticator app for two step verification
Hi,
I am facing a serious problem. I have lost access to my authenticator app. I opened multiple cases with them through a link provided by seller support on twitter. I have also submitted my identity document multiple but still I have not got any response till now.
I have got reply on one of the cases asking more information, but that email cannot receive incoming emails. if I cannot email then how can I reply to them. Because I cannot login to my account, I cannot reply on the case.
Please help me out. It's been more than 10 days and I am very stressed.
Thank You.
Lost access to authenticator app for two step verification
Hi,
I am facing a serious problem. I have lost access to my authenticator app. I opened multiple cases with them through a link provided by seller support on twitter. I have also submitted my identity document multiple but still I have not got any response till now.
I have got reply on one of the cases asking more information, but that email cannot receive incoming emails. if I cannot email then how can I reply to them. Because I cannot login to my account, I cannot reply on the case.
Please help me out. It's been more than 10 days and I am very stressed.
Thank You.
4 replies
Josh_Amazon
Hello @Seller_tmy0m0GrwDqDl,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have been experiencing with your account, in which you lost access to the authenticator app for two step verification. Following up on this thread, can you please confirm if the issue has been fixed or if you still need help? Upon review, I can see that you have opened recent unrelated cases with our Support Team, so not sure if you still need support on this one.
I will make sure to keep the thread open so you can reply, I look forward to your answer.
Kind regards,
-Josh
