Understanding the Shipping Performance Dashboard
Can someone please explain to me how to understand the Performance Dashboard for Prime Shipping. Do so in Laymans terms. I do not understand what page views has to do with shipping speed and on time delivery. I have had the option for Prime listing. Never did becasue of the saturday headaches with shipping on my own. I did start it and I received a letter stating something like this is a warning, you need to keep certain numbers. Not sure what to fix and how because for the life of me, I cannot understand there dashboard. Please be nice. I have had a rough few days and just need some TLC.
5 replies
LeviDylan_Amazon
Hello @Seller_PrlPfcTvnz6l6,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
Wishing you the best,
LeviDylan
TaylorR_Amazon
Hi @Seller_PrlPfcTvnz6l6, you can find the information on Delivery Speed Metrics linked. Please let me know if you have any questions.
Delivery speed is the count of Prime customer page views where your offer was featured and the customer saw an offer speed of less than or equal to (≤) 1 day or ≤ 2 days.
The page view will be counted in the ≤ 1 day threshold if the customer saw a same-day or next-day delivery promise.
The page view will be counted in the ≤ 2 days threshold if the customer saw a same-day, next-day, or two-day delivery promise.
If the customer saw a delivery promise of 3 days or more, this will be counted in the total detail page views but not considered in ≤ 1 day or ≤ 2 days. The delivery speed calculation incorporates all page views by Prime customers in the contiguous US. The only exemption to the delivery speed requirement will be page views that have promise extensions applied, which is expected to occur only during severe weather or during major events where carrier capacity is constrained.
An offer can be configured for one-day or two-day delivery but provide a 3, 4, or even 5+ day promise when viewed by the customer due to order cutoff times, seller weekend operations, carrier weekend operations, and holidays.
