My Brand Name in my own listing was replaced!

Hi Sellers,

I have a CUSTOM product that I have been selling since 2013. There has never been any other seller for this product aside from me. It is a modest selling product but has gotten many reviews (4.8 rating) over time. I understand there are many other nefarious sellers out there, so I obtained a Trademark and had my brand registered with Amazon. I then realized this was not enough. A few weeks ago, my listing was changed in all 4 Amazon marketplaces where it was available. The change was very subtle. The brand name (that is a link) that appears right below the product title has been changed. M brand registry registered brand name was replaced by another brand name that sells clearly unrelated products. Take note: My Brand name that is listed a little lower (together with other attributes) have not changed. I am not too sure what the gain of this other brand would be for doing this as I seem to be able to process orders and receive payments. However, when I tried to enable the “customization” option in one of the marketplaces that is when it became apparent that I have lost control of the listing. Not only did the “customization” I did not get published, but the listing also became “unavailable”. Also, for a brief moment, I received a message from Amazon saying that I need to get approval to sell my product from the Brand (hijacker) that replaced my product.

Of course, I reported this hijacking incident to Brand Registry using the Report a Violation Tool. However, the reporting process cannot seem to accept that I am reporting my own ASIN and not any other seller’s ASIN or listing. How else am I going to report a strange brand name hijacking on my own listing as I do not have any other listing to report. As such, Brand Registry Support has been unable to act on it. Here is the email I got from Brand Registry right after I reported the hijacking:

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“Hello,

Thank you for your report of infringement. It appears you have reported against your own listing. We will review the remaining offers on the reported product(s) but will exclude enforcement on your own. Moving forward, we advise that you target specific offers/sellers, rather than the ASIN, if you are listing on the product as well.”

Complaint ID: (I should not include...)

Sincerely,

Amazon Customer and Brand Protection

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I am not sure how to proceed in reporting this. It seems that Amazon has gotten so large and complex that complaining has become sort of a wild goose chase.

I would appreciate if anyone can be able to point me to the right department (or link) in order to reclaim my brand name.

Thanks,