Negative Feedback
@Maja_Amazon @Sarah_Amzn@Spencer_Amazon@Winston_Amazon@Julia_Amazon@Sakura_Amazon_@Simon_Amazon
I have received negative feedback on order 204-2433005-2260333 stating the order wasn't received. However having checked the tracking details I can see that the item was delivered on time to the address provided in the order. I suspect the reason they left negative feedback is likely due to the fact that when the carrier made an attempt to deliver the item no one home so the carrier tried again the next day and the delivery was successful. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.
Many thanks.
TNP
Negative Feedback
@Maja_Amazon @Sarah_Amzn@Spencer_Amazon@Winston_Amazon@Julia_Amazon@Sakura_Amazon_@Simon_Amazon
I have received negative feedback on order 204-2433005-2260333 stating the order wasn't received. However having checked the tracking details I can see that the item was delivered on time to the address provided in the order. I suspect the reason they left negative feedback is likely due to the fact that when the carrier made an attempt to deliver the item no one home so the carrier tried again the next day and the delivery was successful. I have tried to get this feedback removed but Amazon just keep closing down the case with no action and I'm not able to to contact the customer either. This is just so unfair. Can you please see if you can help get this removed.
Many thanks.
TNP
11 replies
Julia_Amzn
Hello @Seller_oCwYfwNQZwFJk, Thank you for reaching out. Can you share the order ID? I will look into your appeal. 😊
Cheers, Julia.
Julia_Amzn
Hello @Seller_oCwYfwNQZwFJk, I have some good Friday news for you 😄 The feedback for order ID 204-2433005-2260333 has been removed. Please confirm when you see this change reflected in your account.
